Ireland
Contact

Veolia Water Technologies Ireland

Dublin Road 

Celbridge 

Co. Kildare

Tel: + 353 1 630 3333
Fax: + 353 1 630 3344

E-mail:
marketing.ireland@veolia.com

ScientificCare Solutions Contracts

Customer Care has always been given priority at Veolia. Scientists and Technicians choose ELGA Process Water because they know they can rely on us to provide the highest possible levels of service and support.

We work in partnership with you to guarantee that your water quality and availability remains constant thereby ensuring consistent results in your analysis.

Our objective is to provide you with a first-class service that is backed up by a nation-wide service team with years of experience and an uncompromising commitment to deliver.

Comes as Standard with ScientificCare Solutions Contracts:

  • Maintains and Safeguards water quality
  • Substantially reduces unscheduled downtime
  • Provides security and confidence in your equipment
  • Technical Support over the phone from our office-based engineers
  • Dedicated Scientific Support Team on hand to provide advice on system performance, trouble shooting and parts identification
  • Preferential rates, no callout charge and guaranteed response times in the event of a breakdown 

Preventative Maintenance Contracts tailored to meet your Laboratory needs

Standard Features

Standard Maintenance Contract (SMC)

Planned service & maintenance visits

Y

Preferential call out rates for breakdowns

Y

Preferred labour rates for any additional work

Y

Price reduction on consumables

Y

Recommended Spare Parts

Optional

Telephone technical support

Y

Priority Breakdown Service

Y

24 hr on site breakdown response

Optional

Emergency Support 24/7

Optional

Service Report Technically reviewed on site with follow-up

 Y

Off-Site Water Analytical Tests

Optional

Additional Options

 

Consumables

Optional

Chemicals

Optional

Media/membrane replacement

Optional

RO membrane cleaning

Optional

Disinfection & Sanitisation

Optional

Instrument Calibration

Optional

Multi-year agreement

Optional

Site/Energy Audits

Optional

Operator Training

Optional