Ireland Careers

Job Title: Service & Commissioning Engineer

Reports to: Field Service Manager

Job function: Deliver ‘Excellence every day’ to our customers Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within our Business Portfolio.


Requirements:

Education
● Electrical Qualification

Skills & Experience
● 2-3 years’ experience in Electrical and Mechanical work.
● Experience working as a Field Service Engineer.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
● Have experience or willingness to write reports.
● An awareness of the potential risks to health and safety on all clients' properties.
● Experience working in the Pharmaceutical industry (desirable).


Duties & Responsibilities

Service & Commissioning
● Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
● To deliver “Service Excellence" and ensure customer satisfaction at all times.
● Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
● Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
● Participate in the On-Call Engineer Rota.
● Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
● Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
● Provide onsite briefings, tours, induction / training to customers and to colleagues.
● Comply with Departmental changes implemented to improve the operations of the Service Department.
● Provide telephone support as and when required.
● Review technical documentation and write technical reports accurately in English.
● Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety
● Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
● Ensure that all equipment and products are left in a safe manner for customers to use.
● Adhere to site rules and participate in site inductions as and when required.
● Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

Ad Hoc Duties
● Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
● Attend meeting and training events offsite which may require to be away from home overnight.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Flexibility: 
Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Salary: €50,000 -  €52,000 per annum

Job Title: Project Engineer

Reports to: Projects Director

Job function: Chief Sales Officer   -  Pharma Div - Europe  
                           (the candidate will be a part of the European Life Sciences Team)


Requirements:

Education
● Degree in Mechanical or Chemical Engineering.

Skills & Experience
● Good understanding of pharma norms, regulations, GMP, GAMP, ASME BPE.

● Familiarity with Pharma pure fluid utilities including:
 - Softening
 - Reverse osmosis
 - Electrodeionisation
 - Purification
 - Multiple effect distillation
 - Pure steam generation
 - Storage and distribution of pure fluid utilities
 - Validation of pharma systems
● General understanding of waste water technologies.

● Ability to solve problems and meet project deadlines. 

● Ability to create P & I D drawings and write Functional design Specifications.

● Be cost-conscious and be able to critically analyse new and existing designs to generate cost reductions.

● Have experience of managing multiple projects and are familiar with using project plans.

● Have strong analytical, problem solving and decision making skills.

● Have excellent communication skills with the ability to communicate effectively with technical and non-technical disciplines.

● An awareness of the potential risks to health and safety on all clients' properties.

Duties & Responsibilities
Design Stage:

●Leads design of Pharma pure fluid utility requirements, ensuring:

 - Design meets pharma norms, regulations

 - In line with customer User Requirement Specification

 -  Participate in the evolution of the products and range of products

 -  Compliance with local health & safety regulations

Project Stage:
● Effectively project-manage and streamline the flow of work of all assigned projects until handed over.
● Attend the necessary “hand-over” meetings to identify and understand the ‘conditions of  contract’ and ensure that the purchase order reflects the scope of the work. 
● Conduct design reviews to verify that the sales design complies with the project requirements, procurement budgets and installation method statements before it is  adopted. 
● Check through the water analysis, the mechanical/hydraulic and electrical engineering design requirements of the proposed system. 
● Monitor progress, prepare progress reports and attend progress meetings as required. 8. Ensure that all potential variations are identified, quantified and agreed with the clients’  agents in accordance with the Project Programme. 

●  Ensure that all potential variations are identified, quantified and agreed with the clients' agents in accordance with the Project Programme.
● Obtain appropriate assistance and input from other people/departments in a timely  manner so as to meet the requirements of the Project Programme. 
● Prepare a “hand-over” pack for the Service Department and schedule system commissioning. 
● Carry post-project meetings as necessary with a view to improving performance.

Finance:
● Monitor the project for scope, time and budget.

● All variations to be approved by the client before work commences.
●Prepare cost spreadsheets to determine the project value and margin.  

●Monitor, maintain and improve the project margin where possible without compromising technical quality or standards. 
 

Customer Liaison:
● Represent the Company on all matters relating to the project and control all related correspondence and documentation.
● Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
● Plan all site operations with the relevant organisations briefed on the technical, safety and timescale requirements of the project.
● Attend site meetings with the Client, Engineering Consultant and Subcontractor when required and issue the relevant follow-up minutes.
● Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive thorough operating training.

AutoCAD:
● Produce accurate and legible Process Flow Schematic; P&ID and Plant Room Layout.
● Drawings to ensure that the equipment fits into the space provided with ample service access in accordance with Company Procedures and Work Instructions. 
● Manage the generation of all documentation in accordance with Company Procedures and Work Instructions and the required Project Programme. 

Validation:
●  Produce validation documentation which comprehensively tests the system supplied; i.e. Installation Qualification Protocols, Commissioning Sheets, and Operation Qualification  Protocols, in accordance with the required Project Programme. 
● Ensure that all validation documentation is correctly completed by the Company and the client and ensure that a copy is filed in-house. 

● Ensure that the ‘all water treatment system’ documentation and certification supplied by our suppliers and contractors istraceable to the equipment supplied. 
● Collate the ‘all water treatment system’ certification documentation into a presentable certification file and prepare the necessary quantity of copies for the client in accordance with the required Project Programme. 
● Collate the ‘all water treatment system’ O&M documentation into a presentable  Operator’s Manual and prepare the necessary quantity of copies for the client in  accordance with the required Project Programme. 
● Upon receipt of the Handover Certificate from the client, ensure that a copy of both the  Operator’s Manual and the Certification are available in-house.

Requirements And Core Competencies:

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: 
To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: 
The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: 
To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility:
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

Job location – Ireland but available to travel abroad upon business needs.

Salary: €65,000 -  €70,000 per annum

Job Title: Technical Services Engineer

Reports to: Technical Services Lead

Job function: To provide technical support as required to customers and colleagues, particularly to the Service, Sales and Projects Teams.

Requirements:

Education

● BEngTech (Engineering Systems Maintenance)

● MEng in Mechanical and Manufacturing Engineering

Skills & Experience
●Have excellent communication skills with the ability to communicate effectively with customers and colleagues.

● Ability to work under pressure in order to meet deadlines. 

● Have strong analytical, problem solving and decision making skills


Duties & Responsibilities

Technical Support:
● Provide technical support to external customers, VWT Ireland S&C Engineers and internal teams as required by the Head of Technical services

● Provide cover for the Technical Services team as required

● Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required

● Parts identifications to support the Field Service Team in the QOF process

● Parts identifications to support the Sales Team in the QOF process

● Creation of critical spare parts list

● Analyse client inquiries and utilise data for parts creation

Technical & Commercial Site Reviews:
● Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services

● Assist with customer site audit administration as required

● Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.

● Support with Quotation Order Forms (QOF’s) from the Service Engineers.

Documentation Control:
●Provide the technical data required in the preparation of customer service contracts.

● Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.

● Generate Calibration Certificates resulting from Service Reports.

● In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.

● Support the PQMC Process as directed by management

● Assist in the generation of company documentation as required.

● Digital Services (remote monitoring system)

     - Monitoring and review of digital services platform

     - Attend weekly meetings

     - Raise tickets as required

General:
●Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.

●Assist in project handovers to the service department as directed by management.

●Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.

●Comply with Health & Safety obligations and regulations.

●Safeguard and maintain relevant Company equipment.

●Travel from time to time within Ireland and overseas.

● Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

●An ability to multitask is essential to this role



Requirements And Core Competencies:
 

●Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.

●Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

●Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

●Continuous Improvement - To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

●IT Skills - To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

●Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

●Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

Salary: €32,000 -  €36,000 per annum

Job Title: Digital Services Technician

Reports to: Technical Services Lead

Job function: Responsible for developing, implementing, and maintaining digital systems and services, ensuring they meet the needs of the organisation and its customers.

Requirements:

Education

● BSc in Engineering, Technology or equivalent

Skills & Experience
● Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
● Ability to work under pressure in order to meet deadlines. 
● Have strong analytical, problem-solving solving and decision-making skills.
● Familiarity with programmable logic controllers (PLC’s).
● Understanding of Cyber Security.


Duties & Responsibilities

Digital Services:
● To seamlessly monitor customers' connected assets.
●To be the main point of contact within Service Operations for Hubgrade.
●Assist in the procurement, delivery and installation/commissioning of Hubgrade equipment to system units at initial installation and retrofit.
●Activate the Equipment on the Web portal and link to the customer site. 
●Ensure correct data transmission and operation.
●Monitor the systems on Hubgrade to ensure signal strength and data transmission.
●Monitor the systems on Hubgrade and take appropriate actions to deal with alarms and system performance issues.
●Ensure that all alarm conditions have been properly logged and actioned/escalated as appropriate.
●Assist in the development of the business processes for the successful operation of Hubgrade within Service Operations.
●Be an active participant in the development of our predictive maintenance dashboard to ensure the data validity. 
●Put together trending reports as required.
●Check that trending reports are being generated and passed to the customer.
●Ensure automatically generated reports are correct and meet the customers' requirements.
●Carry out system operational reviews and highlight any issues encountered.
 

Technical Support & Admin:
● Provide technical assistance and remote support to external customers as needed.
●Generate, analyse and present technical and performance reports to internal teams and clients.
●Take full ownership of your schedule, ensuring efficient time management and responsiveness.
●Participate in monthly meetings with the European Digital Services Team to align on strategy, share updates, and contribute to service improvement initiatives.

Ad Hoc Duties:
●You may be required to travel overseas on business, training or related business occasionally.
●Any other Ad Hoc duties as required.



Requirements And Core Competencies:
 

●Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction/approval from management where required.

●Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

●Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

●Continuous Improvement - To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

●Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

●Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
 

Salary: €35,000 -  €38,000 per annum

Job Title: Marketing Assistant

Reports to: Inbound Marketing Manager

Job function: The Marketing Assistant will support the planning and execution of local and sector-specific marketing initiatives when required, with a primary focus on the Irish market. This role will assist in updating and optimising local website content, developing locally relevant campaigns and creating team- and market-focused content across digital channels. The position will also support European campaign localisation efforts. 

The role requires strong attention to detail, creative thinking and a hands-on approach to content execution, lead nurturing and reporting. This position offers an excellent opportunity to gain experience in a fast-paced B2B marketing environment within a global sustainability-focused organisation.


Requirements:

Education
● Bachelor's degree in marketing, business administration, or a related field (Arts & Humanities) (Master's degree preferred), or relevant marketing / business experience

Skills & Experience
● Strong written and verbal communication skills, with attention to detail and the ability to create and adapt content for digital platforms
●Successful marketing event management requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple tasks simultaneously. 
●Organised, proactive and able to manage multiple tasks while working collaboratively across teams
●Interest in sustainability/ecological transformation and a willingness to learn, with a keen eye for content and storytelling
 

Duties & Responsibilities
Campaign and Planning Execution:
● Support the planning and execution of comprehensive marketing campaigns tailored to the Irish market, in collaboration with the Inbound Marketing Manager and local commercial team across various channels, including digital, social media, print, and events.
● Participate in the creation of marketing collateral, content, and visuals that resonate with the target audience and align with the brand's messaging.
 

Lead Nurturing & queue management:
● Assist in the follow-up and tracking of marketing-generated leads through the pipeline, working with the sales team to ensure timely follow-up
● Support the development and execution of lead nurturing activities (e.g. tailored email follow-ups, retargeting, etc.)
 

 Digital Marketing:
● Support the optimisation of digital marketing efforts, including social media campaigns, online advertising, SEO, and email marketing.
● Assist with creating and uploading new content (blog posts, landing pages, images, videos, etc.)
● Help identify opportunities for improving UX
 

Event Coordination Support:
● Assist with the planning and promotion of local events and trade shows, including logistics, signage, and on-site materials
● Implement our event lead capture strategy -  collect lead information via our established processes
● Train booth staff - ensure the team on the stand understands the importance of lead capture and is prepared to engage with attendees in a friendly and professional manner.
● Use technology to capture leads to streamline the process of collecting attendee information digitally. This reduces manual data entry and potential errors.
● Collate and analyse event metrics, such as attendance rates, engagement levels, and lead generation, to measure ROI.
● Support post-event reporting (summarising KPIs, successes, challenges and recommendations)

Content Creation:
● Contribute to the creation of engaging and relevant content for marketing materials, blogs, social media posts, and email campaigns.
●Support the design of marketing assets using tools like Canva, ensuring brand consistency
●Capture and organise content (photo and video) as per Document Control processes for use in local and sector-specific campaigns

Relationship Building:
●  Liaise with all sales managers across the business as and when needed.
● Collaborate with external partners, vendors, and agencies to enhance brand visibility and reach.

Analytics and Reporting:
●Support campaign and channel performance tracking using platforms such as HubSpot, LinkedIn, Google Ads and Beyable
●Assist in preparing reports on marketing activity performance (website performance, content engagement and lead metrics)

Budget Management:
●Assist in developing and managing marketing budgets for campaigns and initiatives.
●Ensure expenses stay within allocated budgets and report any deviations.
●Budget Tracking - support budget management by recording and tracking marketing expenses and invoices, and resolve invoice queries. 
●Raise and receipt POs to ensure swift payment for our preferred suppliers.

Customer Engagement:
●Engage with customers and respond to inquiries on social media platforms, email, and other channels.
●Foster strong customer relationships through effective communication.

Brand Management:
●Uphold the brand's identity and guidelines in all marketing materials and communications.
●Ensure consistency in messaging across different touchpoints.

Innovation and Learning:
●Stay up-to-date with marketing trends, tools, and technologies to bring fresh ideas to the team.
●Seek continuous improvement and learning opportunities to enhance marketing strategies.

Lead Generation:
●Contribute to lead generation efforts by driving inbound inquiries and capturing customer data.
●Nurture leads through various touchpoints and channels to convert them into potential customers.

●Stay informed about industry trends and best practices to contribute innovative ideas to marketing strategies.

Requirements And Core Competencies:

Ownership & Accountability: To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Inbound Marketing Manager, or appointed delegate, where required.

Professional Relationships: To maintain strong and professional relationships with colleagues & suppliers, and to deliver excellent service to both to the very best of your abilities at all times.

Team Player: To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility: To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of your Department.

Salary: €28,000 -  €30,000 per annum