Ireland Careers

Job Title: QHSE Officer

Reports to: Managing Director

Job function: To support all Quality, Health and Safety and Environmental activities. Ensure all QHSE activities and documents are up to date. Work closely with all teams within the company.

Requirements:

Education
● 3rd level qualification in health and safety (Minimum FETAC Level 6).
● Quality Assurance/ Technical Qualification desirable.
● Minimum of NEBOSH General Certificate (or equivalent).

Skills & Experience
● 1-3 years of experience in a similar role is desirable.
● Member of IOSH, minimum Tech IOSH Level preferred CMIOSH (or equivalent).
● Experience in managing and implementing QHSE Management Systems.
● Lead Auditor for ISO Management Systems.
● Good knowledge of ISO 9001 and ISO 45001.
● Experience in Chemical Safety and Chemical Control is desirable but not essential.
● Excellent Presentation, Communication, and Interpersonal Skills.

Duties & Responsibilities

Main Responsibilities:

● To cultivate and promote a positive QHSE culture and effective implementation of the policy.
● Assist the leadership team to develop, manage and monitor the QHSE performance of the company.
● Planning QHSE, setting objectives and performance standards.
● Monitor and advise on all QHSE matters, issues and concerns to ensure Company compliance with statutory requirements, Company and contractual requirements and good industry practice.
● Liaise with Customers and Supply Chains regarding QHSE matters, ensuring their expectations are met.
● Responsible for the Company’s QHSE processes and procedures to ensure the Company maintains its ISO 9001:2015; Safe Contractor accreditations.
● Implementation of ISO 14001:2015 and ISO 45001:2018
● Responsible for management of and liaison with QSHE auditors to acquire/maintain Company’s accreditations.
● Conduct audits to evaluate the effectiveness of systems and procedures, identifying and assisting in implementing improvements.
● Manage and monitor emergency procedures, signage, PPE, chemical control etc.
● Log, report, maintain and manage all accidents, incidents and near misses statistics as required by the Company’s management.
● Report and investigate all accidents, incidents and near-miss reports and close out with the appropriate lessons learnt/corrective actions. 
● Where applicable, report any lost time incidents to the HSA in the appropriate time frame and manner.
● Report on Company’s QSHE performance to the leadership team and statutory authorities as / when required.
● Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
● Ensuring that all staff at all levels are given the appropriate QHSE information, instruction and training using internal and external resources when required and maintain QHSE training records.
● Maintain awareness of evolving industry QHSE regulations and best practices and how they could be applied to the Company’s operations.
● Act as Subject Matter Expert for QHSE matters.
● Control Suppliers and sub-contractors by means of QHSE re-qualification before allowing them to work on site on behalf of the Company.
● Manage and arrange the Company’s annual Safety Week, working with the Company’s BU QHSE colleagues.
● Produce further analysis and reports as may be required by Directors or Management from time to time.
● Assign and monitor all training, ensuring all certificates are up to date.

Key Responsibilities and Tasks: 
● Cultivate and promote a positive QHSE culture and effective implementation of policies and procedures.
● Manage the implementation and development of the ISO 45001 and ISO 9001 Management System Requirements.
● Conduct audits to evaluate the effectiveness of systems and procedures, identifying and assisting in implementing improvements.
● Ensure Policies, Procedures and Templates are reviewed periodically with the relevant team members and controlled through the Document Management Control System.
● Implement Corporate Guidelines and Directives through the local Document Management System.
● Coordinate and participate in Certification Audits, Customer Audits and Corporate Audits.
● Site Audits and Documentation Audits.
● Assist with Supplier and Contractor Approval Surveys.
● Customer Complaints Investigation Support.
● Safety Statement periodic reviews.
● Collaborating with the Service Team in the development, sign and evolution of RAMS.
● Near Miss and Accident Investigation Support.
● Risk Assessment Programme for respective areas.
● Compile, deliver and/or organise internal third-party training as required.
● Management of Customer Portals.
● Emergency Planning, including Fire Drills etc.
● Support in the specification and approval of PPE.
● Monitor compliance with applicable Health and Safety Legislation.
● Participate in new members' onboarding.
● Travel to customer sites throughout the island of Ireland and occasionally to other Veolia Business Units in Europe.

 
Requirements And Core Competencies:

Ownership & Accountability: To work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.

Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team Player: To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility: To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time.

Salary: €45,000 - €50,000

Job Title: Account Manager

Reports to: Internal Sales Team Lead

Job function: To deliver the After-Sales business goals within the commercial function of the Company, acting as the primary interface with our customer accounts, ensuring we provide the highest level of customer service both efficiently and effectively, and fully meet the needs of our customers at all times.

Requirements:

Education
● 3rd level qualification desirable.

Skills & Experience
● 2-3 years experience in a similar role.

Duties & Responsibilities

After Sales Activities:

● Responsible for managing incoming sales orders, coordinating with customers and internal teams, and ensuring accurate and timely order fulfillment. 
● Support the Service Business Team by generating responses to customer sales enquiries.
● Support the preparation and review of weekly and monthly sales figures.
● Handle returns, credits, and order amendments when required
● Liaise with sales teams, logistics providers, and site personnel to coordinate the delivery and installation of new laboratory systems.


Quotations: 
● Process and issue accurate quotations for all Spare Parts & Consumables and Service Labour covering both Laboratory and Industrial applications.
● Follow-up all quotations until close out.
● Own the Quotation Process to ensure regular monitoring and on-going follow up, and coordinate any additional management and internal team assistance required to chase up and capture any outstanding commercial opportunities.
● Identify any issues and execute recommendations for improving the Quotation Process to drive Service Business revenue growth and elevated commercial performance.
 

Customer Accounts Management: 
● Maximise our commercial performance by maintaining regular contact with all customer accounts to ensure we capture their full range of Spare Parts, Consumables and Service Labour.
● Take ownership for resolving all customer account commercial queries.
● Installed Base Analysis - review customer accounts to identify additional commercial opportunities to secure, optimise and serve their Installed Base.
 

Support: 
● Provide back-up support and cover to the internal sales department to ensure the smooth and effective operation of this critical role during periods of absence.
● Occasional phone/reception cover as required.

Administrative Duties: 

● Carry out administrative duties to support the efficient and effective operation of the internal sales function as required.
● Participate in customer account marketing campaigns as required. 
● Participate in Company Stock Checks as required.
 

 
Requirements And Core Competencies:

Ownership & Accountability: To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.

Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team Player: To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility: To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department
 

Salary: €35,000 - €40,000