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Commercial Manager
Job Title

Commercial Manager

Location

The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

Job Function

Manage the Sales Teams to deliver the Veolia Water Technologies Ireland Growth Plan and Annual Budget, and the following core requirements of the role:

  • Build high-performance Sales Teams

  • Penetrate priority markets to drive capital sales and build the installed base, and expand the commercial footprint and revenue streams across the customer base

  • Deliver ‘Excellence every day’ at every customer touchpoint and across all Sales Team activities

Reporting Structure

The Commercial Manager reports to and supports the Managing Director (or appointed delegate) and is directly responsible for the management and performance of the VWT Ireland Sales Teams: Engineered Systems; Laboratory Products; Chemical Water Treatment

Key Responsibilities & Tasks of the Jobholder:

  1. Sales Team Management
    • Develop and execute commercial strategies to drive topline growth and enhanced profitability aligned to the goals and objectives of the VWT Ireland Growth Plan.
    • Define and drive weekly, monthly, quarterly and annual sales targets across the VWT Ireland Sales Teams to deliver the Annual Budget.
    • Manage Sales Team performance on a rolling weekly, monthly, quarterly basis to ensure high-performance and delivery of sales objectives, key results, targets and KPI aligned to the VWT Ireland Growth Plan and Annual Budget.
    • Continuously train and develop the Sales Teams (as required).
    • Monitor the performance of the Sales Teams (including review of development plans) to ensure "Excellence every day" across all Sales Team activities.
    • Management of the Sales Teams and related HR responsibilities:
      •  Sales planning and activity management
      • Customer lead generation, sales funnel and CRM management
      • Tender management and bid/offer negotiations
      • Sales target setting and bonus/commission management
      • Sales Team compensation and annual salary reviews
      • Expenses management
      • Recruitment and inductions
      • Training and talent development
      • Performance management and reporting of performance metrics
      • Management of time, attendance and annual leave
    • Ensure that best practice and quality standards are met at all times and that all company procedures are followed across the Sales Teams.
    • Keep up to date with all Quality, Health and Safety, and Environmental (QHSE) regulations, ensuring understanding and compliance across the Sales Teams.
  2. Key Customer Development
    • Build deep working relationships with key stakeholders across the key customer base to ensure our position as a “Trusted Partner”.
    • Jointly develop and roll-out five year customer development plans to build our water treatment footprint and recurring revenue streams across key customers (based on a “One Team” working collaboration with the Engineering and Service teams) including:
      • New technologies and products
      • Refurbishment and upgrade opportunities
      • Bundled water treatment solutions and services
      • 5-Year Maintenance and Support contracts
      • Aquavista connectivity
      • PQMC adoption
      • Water Audits
      • Mobile Water Solutions
    • Continuously enhance the Customer Experience and elevate our Net Promoter Score (NPS) to ensure VWT Ireland remains the 1st Choice for water treatment solutions and services across the key customer base.
  3. Business and Market Development
    • Develop and execute rolling three year business and market development plans to penetrate the priority markets in Ireland and drive sales growth.
    • Conduct continuous market and competitor research to monitor key trends, opportunities and threats in the Irish water treatment market.
    • Build and maintain close working relationships with internal VWT Techno partners and external commercial partners.
    • Identify and develop opportunities for new growth markets and expansion of the commercial partnerships of VWT Ireland.
    • Build and maintain a network and close links across the key industry associations and regulatory bodies related to the water treatment market in Ireland.
    • Manage the marketing activities of VWT Ireland to drive sales growth and ensure our position as the Go-To provider of Industrial and Laboratory water treatment in Ireland.

Key accountabilities of the role:

  • Deliver Growth Plan and Annual Budget: Bookings / Revenues / GM% / EBIT %
  • Define and deliver sales targets across Sales Teams
  • Continuous talent development of Sales Teams
  • Continuous performance improvement across Sales Teams
  • Develop and execute Customer Development Plans
  • Build key stakeholder relationships across key customer base
  • Enhance Customer Experience and elevate NPS across the key customer base
  • Penetrate priority markets and develop new growth markets
  • Roll-out new technologies, products and commercial partnerships
  • Ensure VWT Ireland is the Go-To provider of Industrial and Laboratory water treatment in Ireland

Key points to be noted by the jobholder:

  1. Critical Role The Commercial Manager will be expected to travel throughout Ireland to execute the responsibilities and tasks of the role. International travel may also be required, as necessary.
  2. Ownership & Accountability The jobholder undertakes to work efficiently and effectively, and to take full ownership for the responsibilities and tasks, and accountabilities of the role - and to seek direction and approval from company management where required.
  3. Professional Relationships The jobholder undertakes to maintain collaborative relationships with customers and colleagues, and deliver excellent service and support to both, at all times.
  4. Polite & Professional Manner The jobholder undertakes to interact with customers, colleagues, and company management in a polite and professional manner, upholding the company’s reputation at all times.
  5. Team Player The jobholder will proactively contribute to the company’s success, and act as a responsible team-player to support your colleagues and the best interests of the company at all times.
  6. Continuous Improvement The jobholder is committed to the on-going success of the company, and undertakes to actively deliver continuous improvement to support growth within the company.
  7. Motivated & Organised The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
  8. Continuous Learning The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  9. Positive Approach The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
  10. Policies & Procedures The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
     
Procurement Officer
Job Title

Procurement Officer 

Location

The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

Job Function

Responsibility for all procurement for Veolia Water Technologies Ireland

Reporting Structure

The Procurement Officer  reports to the Head of Internal Service Operations

Key Accountabilities & Responsibilities of the Jobholder:

  1. Procurement
    • Procurement for all business areas (Service Business, Engineering, Finance, Sales, Hydrex) to ensure best practice for the procurement of parts and equipment
    • Assisting the business in developing our supply chain management
    • Review and analyse all suppliers, supply and price options. 
    • Procure goods and services to be delivered to our projects nationwide including raising purchase orders
    • Liaise regularly with vendors to ensure we are receiving the most cost optimised service to suit our business needs.
    • Identify areas for procurement efficiencies and locate potential vendors where required
    • Maintain records of purchases, pricing, and other important data.
    • Maintain knowledge of all organisational and governmental rules affecting purchases, and provide information about these rules to organisation staff members and to vendors.
    • Generate all Purchase Orders for non stock items excluding Project items
    • To comply with and promote Health and Safety policies and procedures and to undertake recommended Health and Safety training as and when necessary.
    • Responsibility for updating prices on the system in line with the company policies
    • Ensure full utilisation of all VWT Ireland or global procurement agreements are utilised
    • Working closely with the Logistics controller to monitor our carrier performance and costs
  2. Stock Administration
    • Oversee and administer the Aqua Part System: parts creation and price file maintenance
    • Apply stock accuracy improvement measures; recommend and maintain the approved stock levels; issue all stock items; prepare and issue the Stock Re-order Report;manage stock rotation and obsolescence.
  3. General
    • Assist in the preparation and issue of proposals for site refurbishments in accordance with Engineering Department Procedures.
    • Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
    • Comply with Health & Safety obligations and regulations.
    • Safeguard and maintain relevant Company equipment.
    • Travel from time to time within Ireland and overseas.
    • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload
    • An ability to multitask is essential to this role

Requirements & Features that Require Emphasising

  1. Commitment to 'Excellence every day' at every customer touchpoint and across all Technical Services team activities
  2. The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.
  3. The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to the very best of your abilities at all times.
  4. The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
  5. The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
  6. The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company.
  7. The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
  8. The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  9. The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
  10. The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
  11. This Job Description is intended as a summary of the primary responsibilities and qualifications for this position. The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. 
Technical Support Engineer
Job Title

Technical Support Engineer

Location

The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

Job Function

To provide technical support as required to customers and colleagues, particularly to the Service; Sales and Projects Teams.

Reporting Structure

The Technical Support Engineer reports to the Head of Technical Services

Key Accountabilities & Responsibilities of the Jobholder:

  1. Technical Support
    • Provide technical support to external customers, VWT Ireland Service & Commissioning Engineers and internal teams as required by the Head of Technical Services
    • Provide cover for the Technical Services team as required
    • Identify spare parts and consumables for both the business and customers and generate the list of spare parts and consumables for company products as required.
    • Parts identifications to support the Field Service Team in the QOF process
    • Parts identifications to support the Sales Team in the QOF process
    • Creation of critical spare parts list
    • Analyse client inquiries and utilise data for parts creation
  2. Technical & Commercial Site Reviews
    • Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services.
    • Assist with  customer site audit administration as required
    • Identify opportunities for additional revenue where required including site efficiency measures and audits to generate site reports for further discussion with the clients.
    • Support with Quotation Order Forms (QOF’s) from the Service Engineers.
  3. Documentation Control
    • Provide the technical data required in the preparation of customer service contracts.
    • Collaborate with, and provide technical support to your team in the preparation of risk assessments and method statements, as required.
    • Generate Calibration Certificates resulting from Service Reports.
    • In conjunction with the Head of Technical Services, organise Technical Service Manuals to coincide with the release of new products or changes to current products.
    • Support the PQMC Process as directed by the Head of Technical Services.
    • Assist in the generation of company documentation as required.
    • Digital Services (remote monitoring system) 
      • monitoring and review of digital services platform 
      • Attend weekly meetings
      • Raise tickets as required
  4. General
    • Assist in the preparation and issue of proposals for site refurbishments in accordance with Engineering Department Procedures.
    • Assist in project handovers to the service department as directed by Head of Technical Services.
    • Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
    • Comply with Health & Safety obligations and regulations.
    • Safeguard and maintain relevant Company equipment.
    • Travel from time to time within Ireland and overseas.
    • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
    • An ability to multitask is essential to this role

 

Requirements & Features that Require Emphasising

  1. Commitment to 'Excellence every day' at every customer touchpoint and across all Technical Services team activities
  2. Lead the collaboration between Projects and Service Teams to ensure all Projects are compliant with requirements before handover to Service.
  3. The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.
  4. The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to the very best of your abilities at all times.
  5. The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
  6. The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
  7. The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company.
  8. The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
  9. The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  10. The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
  11. The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
  12. This Job Description is intended as a summary of the primary responsibilities and qualifications for this position. The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. 
Graduate Project Engineer
Job Title

Graduate Project Engineer

Location

The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

Business Nature

Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.

Job Function

To generate technical drawings.
To generate design documentation.
To provide engineering support for the project engineering team.

Reporting Structure

The Graduate Project Engineer reports to the Engineering Manager.

Graduate Project Engineer Development

  • A training and development plan will be designed for you.
  • The graduate role will aim to provide the graduate engineer training in our processes and products to allow the engineer progress to the project engineer role. 
  • This will include internal/external training as required for the role.

Key Accountabilities & Responsibilities of the Jobholder:

  1. Engineering Drawings
    • Produce as directed accurate and readable engineering drawings (AutoCad type) in accordance with company Procedures and Work Instructions.
    • Process and Instrumentation Drawings (Process Flow Schematics)
    • Plant Room Layout Drawings 
    • General Arrangement Drawings for engineered skids 
  2. Design Documents/Turnover Packs
    • Generate schedules for the procured Equipment, Valves and instruments for each project. Assist service department on the generation of Spares and consumables schedules for each project. 
    • Collate all Water Treatment System O&M Documentation and Certification in presentable files and prepare the necessary copies for the client as directed and ensure that a copy is available and accessible in-house. 
    • Ensure that all Water Treatment System Documentation and Certification provided by our suppliers and contractors is traceable to the equipment supplied.
    • Prepare a “hand-over” pack for the Service Department system commissioning engineer. 
    • Transfer project documentation to central archive post project execution.
  3. Validation Documentation
    • Produce validation documentation as directed which comprehensively test the system supplied, i.e. Installation Qualification protocols, Commissioning Sheets, and Operation Qualification protocols, in accordance with the required contract programme and the company procedure and work instructions. 
    • Ensure that all validation documentation is correctly completed by Veolia Water Technologies and the Client and ensure that a copy is available and accessible in-house.
  4. Miscellaneous
    • Where required, attend Factory Acceptance tests (FATs) to assist with verification and execution of validation documentation. 
    • Attend “hand-over” meetings;
    • From Sales to Contracts department to identify and understand the documentation requirements for the project.
    • From contracts to Service department to outline the documentation generated for the project
    • Comply with Departmental changes implemented to improve operations.
    • Attend training courses as required. 

 

Project Engineer Support

As a Graduate Engineer, you will provide Engineering support for the Project engineer. 
The key responsibilities of the Project Engineer role are described below. 

  1. Proposal & Contract Stage
    • Discuss the enquiry with the Engineering Manager, or appointed delegate, or Client in order to determine key criteria such as final water quality specification; preferred purification technologies; scope of supply; contract budget and timeframe.
    • Prepare and submit Design and Commercial Proposals to clients and follow-up as necessary to secure a Purchase Order.
    • Obtain the contract of acceptance in writing from the client and acknowledge receipt of the order. 
    • Attend “hand-over” meetings from Sales to Contracts to identify and understand the conditions of contract and ensure that the Purchase Order reflects the scope of the work.
    • Conduct Design Reviews to check that the sales design complies with the contract requirements, procurement budgets and installation method statements before it is adopted.  Check through the water analysis, the mechanical / hydraulic and electrical engineering design requirements of the proposed system.
    • Establish an accurate personnel administration and record system and maintain these in compliance with QA procedures.
    • Produce a contract programme, schedule and other administrative documents for each contract and issue these to the relevant people, ensuring that the contract programme is on schedule at all times and the conditions of contract adhered to.  
    • Monitor progress, prepare progress reports and attend weekly progress meetings.
    • Ensure that all potential variations are identified, quantified and agreed with the clients’ agents in accordance with the contract procedure. 
    • Obtain appropriate assistance and input from other people / departments in a timely manner so as to meet the contract requirements.
    • Advise the Engineering Manager, or appointed delegate, of the technical standards and specifications of the contract and include these with the procurement documents.
    • Prepare a “hand-over” pack for the Service Department and schedule system commissioning.
    • Project-manage all contracts assigned until hand-over to the client.
    • Carry-out a post contract meeting with the Engineering Manager, or appointed delegate, and other departments with a view to improving contract performance.
  2. Finance
    • Prepare and ensure completion and “sign-off” of Proposal Design Sheets and Cost Sheets.
    • Review the cost sheet and necessary resources for successful completion of the contract.
    • Prepare a Cost Sheet for each contract with prior agreement from the Finance Director and Engineering Manager, or appointed delegate.
    • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance Director to ensure that payment is being made by the client in accordance with the schedule.
    • Procure cost-effective equipment in compliance with the agreed project programme, terms and conditions and client specification and ensure that goods and services are available on time.
    • Monitor the contract for Scope, Time and Budget variations and generate a Variations Engineering Cost Sheet for approval and signature by the client before work commences.
    • Prepare cost spreadsheets to determine the contract value and margin.  Monitor, maintain and improve the contract margin where possible without compromising technical quality or standards.
    • Submit Contract Management Reports monthly to the Engineering Manager, or appointed delegate,  indicating margin position.
  3. Customer Liason
    • Represent the Company on all matters relating to the contract and control all related correspondence and documentation.
    • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
    • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the contract.
    • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
    • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the contract timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.
  4. Health & Safety
    • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
    • Comply with all health and safety requirements when dealing with suppliers and sub-contractors.
    • Adhere to all Company and client safety and health regulations and employee obligations.

 

Requirements & Features that Require Emphasising

  1. This is a business-critical role for the reasons outlined in the Job Function.
  2. The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.
  3. Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
  4. The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.
  5. The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.
  6. The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
  7. The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.
  8. The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.
  9. The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  10. The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
  11. The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.
  12. The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.
  13. This Job Description is intended as a summary of the primary responsibilities and qualifications for this position. The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. 

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