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Service & Commissioning Engineer

Job Title

Service & Commissioning Engineer

Location

The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

Job Function

To Commission, Fault-Find, Service and Maintain all Equipment and Applications to specification that are within our Business Portfolio.

Reporting Structure

The Service & Commissioning  Engineer reports to the Head of Industrial Field Service (or appointed delegate).

Key Responsibilities & Tasks of the Jobholder:

  • Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio. 
  • Ensure that all equipment and products are left in a safe manner for customers to use.
  • Deliver “Service Excellence" and ensure customer satisfaction at all times. 
  • Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time. 
  • Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments. 
  • Adhere to site rules and participate in site inductions as and when required. 
  • Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order. 
  • Participate in the On-Call Engineer Rota. 
  • Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments. 
  • Proactively work with the Service Business Manager for the success of the Service Business Department, communicating customer feedback, sales and training opportunities to the Service Business Manager. 
  • Provide onsite briefings, tours, induction / training to customers and to colleagues.
  • Comply with Departmental changes implemented to improve the operations of the Service Department. 
  • Provide telephone support as and when required. 
  • Review technical documentation and write technical reports accurately in English. 
  • Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications. 
  • Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied. 
  • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

 

Requirement & Features/Core Competencies:

  1. Commitment to excellence every day.
  2. This is a business-critical role as it is the primary internal function covering the renewal, negotiation and financial monitoring of annual Service Contracts across our customer base.
  3. The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.
  4. The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
  5. The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
  6. The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
  7. The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company.
  8. The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
  9. The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  10. The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
  11. The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
  12. The Jobholder should have an electrical qualification.

The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

    Sales Executive

    Job Title

    Sales Executive

    Location

    The role is a Field Sales role with nationwide coverage

    Job Function

    To promote and sell Veolia Water Technologies products and services in the Laboratory and Healthcare Industry. To improve the company’s profitability and actively research and develop potential markets and opportunities. 

    Reporting Structure

    The Sales Executive reports to the Service Business Manager (or appointed delegate).

    Key Responsibilities & Tasks of the Jobholder:

    Sales Achievement & Growth Targets

    • Achieve your quarterly and annual order intake targets for each Business Area.
    • Assist management in achieving growth targets for the business.
    • Seek out new profitable opportunities to expand the core business.
    • Acquire a good knowledge of competitors’ offerings and their sales strategies.
    • Improve the profit margin on all sales with a minimum requirement of maintaining the initial sales margin.

    Area Management

    • Obtain an understanding and an evaluation of customer requirements.
    • Maintain customer contact and, wherever possible, expand the business through the existing or new customer base.
    • Carry-out regular customer liaison meetings and actively manage key accounts.
    • Inform customers of the costs of keeping old equipment and the benefit of upgrading to newer and more economical systems.
    • Produce an Action Plan for the area and build a customer database.
    • Maintain accurate customer product files and up-to-date details.
    • Produce quantitative business results.
    • Work to maintain the Company’s leadership position within the marketplace.
    • Maintain top level contacts with key customers and play a high profile part within the industry.
    • Pro-actively schedule appointments and manage your Call Plan and time effectively.
    • Manage and maintain your own calendar weekly, having a minimum of 4 weeks planned in advance

    Administration:

    • Update ACT Database on a weekly basis.
    • Daily update of our Skywater system 
    • Maintain accurate and up-to-date files.
    • Submit completed and accurate Expense Reports for all reasonable and genuine expenses incurred.

    Communication:

    • Very strong communication skills both written and verbal
    • Receive and handle queries from customers and evaluate their requirements and follow-through on the work to be carried out.
    • Interact with the Internal Service operations team and the Service Engineers to maximise opportunities while maximising our internal knowledge 
    • Demonstrate strong interpersonal and team skills and the ability to work on one’s own initiative and as part of a team.
    • Demonstrate a sense of urgency and responsibility and adopt a “follow-through” and “close-out” approach.
    • Maintain regular telephone contact with the office and other members of the Sales Team.
    • Show a genuine interest in the business and suggest ways of improving the business to the Service Business Manager
    • Report back to the Management Team on market conditions and market trends.

    Features of the Job that Require Emphasising:

    • Candidate must have relevant 3rd level qualification in Science, Engineering or Technology. 
    • A working knowledge of the Laboratory and Healthcare Industry is beneficial
    • Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
    • Improve the profit margin on all sales with a minimum requirement of maintaining the initial sales margin.
    • This is a field based position which will require the person to work from home or from the office and be prepared to travel within Ireland.
    • Flexibility is important in this role and the need to work outside normal working hours, staying away from home overnight on occasions.
    • Adhere to all Company Policies and Procedures.
    • Adopt a flexible approach to working hours to cope with urgent situations or unexpected workload as may arise from time to time as well as a willingness to undertake any other ad hoc duties as requested.

      Project Engineer

      Job Title

      Project Engineer

      Business Nature

      Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

      Job Function

      To project-manage all projects assigned from implementation through to handover.
      To generate technical drawings.
      To generate documentation.
      To house all in-coming and in-house drawings.
      To improve profitability. To generate proposals and tenders.

      Reporting Structure

      The Project Engineer reports to the Engineering Manager (or appointed delegate).

      Key Responsibilities & Tasks of the Jobholder:

      Proposal & Project Stage

      • Discuss the enquiry with the Engineering manager, or appointed delegate, or Client in order to determine key criteria such as final water quality specification; preferred purification technologies; scope of supply; project budget and timeframe
      • Prepare and submit Design and Commercial Proposals to clients and follow-up as necessary to secure a Purchase Order.
      • Obtain the project of acceptance in writing from the client and acknowledge receipt of the order. 
      • Attend “hand-over” meetings from Sales to projects to identify and understand the conditions of project and ensure that the Purchase Order reflects the scope of the work.
      • Conduct Design Reviews to check that the sales design complies with the project requirements, procurement budgets and installation method statements before it is adopted.  Check through the water analysis, the mechanical / hydraulic and electrical engineering design requirements of the proposed system.
      • Establish an accurate personnel administration and record system and maintain these in compliance with QA procedures.
      • Produce a project programme, schedule and other administrative documents for each project and issue these to the relevant people, ensuring that the project programme is on schedule at all times and the conditions of project adhered to.  
      • Monitor progress, prepare progress reports and attend weekly progress meetings.
      • Ensure that all potential variations are identified, quantified and agreed with the clients’ agents in accordance with the project procedure. 
      • Obtain appropriate assistance and input from other people / departments in a timely manner so as to meet the project requirements.
      • Advise the engineering manager, or appointed delegate, of the technical standards and specifications of the project and include these with the procurement documents.
      • Prepare a “hand-over” pack for the Service Department and schedule system commissioning.
      • Project-manage all projects assigned until hand-over to the client.
      • Carry-out a post project meeting with the Engineering Manager, or appointed delegate, and other departments with a view to improving project performance.

      Proposal & Project Stage

      • Prepare and ensure completion and “sign-off” of Proposal Design Sheets and Cost Sheets.
      • Review the cost sheet and necessary resources for successful completion of the project.
      • Prepare a Cost Sheet for each project with prior agreement from the Finance Director and Managing Director, or appointed delegate.
      • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance Director to ensure that payment is being made by the client in accordance with the schedule.
      • Procure cost-effective equipment in compliance with the agreed project programme, terms and conditions and client specification and ensure that goods and services are available on time.
      • Monitor the project for Scope, Time and Budget variations and generate a Variations Engineering Cost Sheet for approval and signature by the client before work commences.
      • Prepare cost spreadsheets to determine the project value and margin.  Monitor, maintain and improve the project margin where possible without compromising technical quality or standards.
      • Submit project Management Reports monthly to the Engineering Manager, or appointed delegate,  indicating margin position.

      Customer Liason

      • Represent the Company on all matters relating to the project and control all related correspondence and documentation.
      • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
      • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the project.
      • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
      • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.

      Health & Safety

      • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
      • Comply with all health and safety requirements when dealing with suppliers and subcontractors.
      • Adhere to all Company and client safety and health regulations and employee obligations.

      Features of the Job that Require Emphasising:

      • This is a business-critical role for the reasons outlined in the Job Function.
      • The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.
      • Full responsibility for a project is undertaken once it is assigned by the Engineering Manager, or appointed delegate.
      • Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
      • The profit margin on all projects is improved with a minimum requirement of maintaining the initial sales margin.
      • The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.
      • The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.
      • The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
      • The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.
      • The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.
      • The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
      • The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
      • The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.
      • The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

        Graduate Project Engineer

        Job Title

        Graduate Project Engineer

        Business Nature

        Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

        Job Function

        To generate technical drawings.
        To generate documentation.
        To provide engineering support for the project engineering team

        Reporting Structure

        The Project Engineer reports to the Engineering Manager (or appointed delegate).

        Graduate Project Engineer Development

        • A training and development plan will be designed for you.
        • The graduate role will aim to provide the graduate engineer training in our processes and products to allow the engineer progress to the project engineer role. 
        • This will include internal/external training as required for the role.

        Key Responsibilities & Tasks of the Jobholder:

        1. Engineering Drawings

        • Produce as directed accurate and readable engineering drawings (AutoCad type) in accordance with company Procedures and Work Instructions.
        • Process and Instrumentation Drawings (Process Flow Schematics)
        • Plant Room Layout Drawings 
        • General Arrangement Drawings for engineered skids

        2. Design Documents/Turnover Packs

        • Generate schedules for the procured Equipment, Valves and instruments for each project. Assist service department on the generation of Spares and consumables schedules for each project. 
        • Collate all Water Treatment System O&M Documentation and Certification in presentable files and prepare the necessary copies for the client as directed and ensure that a copy is available and accessible in-house. 
        • Ensure that all Water Treatment System Documentation and Certification provided by our suppliers and contractors is traceable to the equipment supplied.
        • Prepare a “hand-over” pack for the Service Department system commissioning engineer. 
        • Transfer project documentation to central archive post project execution.

        3. Validation Documentation

        • Produce validation documentation as directed which comprehensively test the system supplied, i.e. Installation Qualification protocols, Commissioning Sheets, and Operation Qualification protocols, in accordance with the required contract programme and the company procedure and work instructions. 
        • Ensure that all validation documentation is correctly completed by Veolia Water Technologies and the Client and ensure that a copy is available and accessible in-house. 

        4. Miscellaneous 

        • Where required, attend Factory Acceptance tests (FATs) to assist with verification and execution of validation documentation. 
        • Attend “hand-over” meetings;
        • From Sales to Contracts department to identify and understand the documentation requirements for the project.
        • From contracts to Service department to outline the documentation generated for the project
        • Comply with Departmental changes implemented to improve operations.
        • Attend training courses as required.   

         

        Project Engineer Support
        As a Graduate Engineer, you will provide Engineering support for the Project engineer. 
        The key responsibilities of the Project Engineer role are described below.

        5. Proposal & Contract Stage

        • Discuss the enquiry with the Engineering Manager, or appointed delegate, or Client in order to determine key criteria such as final water quality specification; preferred purification technologies; scope of supply; contract budget and timeframe.
        • Prepare and submit Design and Commercial Proposals to clients and follow-up as necessary to secure a Purchase Order.
        • Obtain the contract of acceptance in writing from the client and acknowledge receipt of the order. 
        • Attend “hand-over” meetings from Sales to Contracts to identify and understand the conditions of contract and ensure that the Purchase Order reflects the scope of the work.
        • Conduct Design Reviews to check that the sales design complies with the contract requirements, procurement budgets and installation method statements before it is adopted.  Check through the water analysis, the mechanical / hydraulic and electrical engineering design requirements of the proposed system.
        • Establish an accurate personnel administration and record system and maintain these in compliance with QA procedures.
        • Produce a contract programme, schedule and other administrative documents for each contract and issue these to the relevant people, ensuring that the contract programme is on schedule at all times and the conditions of contract adhered to.  
        • Monitor progress, prepare progress reports and attend weekly progress meetings.
        • Ensure that all potential variations are identified, quantified and agreed with the clients’ agents in accordance with the contract procedure. 
        • Obtain appropriate assistance and input from other people / departments in a timely manner so as to meet the contract requirements.
        • Advise the Engineering Manager, or appointed delegate, of the technical standards and specifications of the contract and include these with the procurement documents.
        • Prepare a “hand-over” pack for the Service Department and schedule system commissioning.
        • Project-manage all contracts assigned until hand-over to the client.
        • Carry-out a post contract meeting with the Engineering Manager, or appointed delegate, and other departments with a view to improving contract performance.

        6. Finance

        • Prepare and ensure completion and “sign-off” of Proposal Design Sheets and Cost Sheets.
        • Review the cost sheet and necessary resources for successful completion of the contract.
        • Prepare a Cost Sheet for each contract with prior agreement from the Finance Director and Engineering Manager, or appointed delegate.
        • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance Director to ensure that payment is being made by the client in accordance with the schedule.
        • Procure cost-effective equipment in compliance with the agreed project programme, terms and conditions and client specification and ensure that goods and services are available on time.
        • Monitor the contract for Scope, Time and Budget variations and generate a Variations Engineering Cost Sheet for approval and signature by the client before work commences.
        • Prepare cost spreadsheets to determine the contract value and margin.  Monitor, maintain and improve the contract margin where possible without compromising technical quality or standards.
        • Submit Contract Management Reports monthly to the Engineering Manager, or appointed delegate,  indicating margin position.

        7. Customer Liaison

        • Represent the Company on all matters relating to the contract and control all related correspondence and documentation.
        • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
        • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the contract.
        • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
        • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the contract timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.

        8. Health & Safety

        • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
        • Comply with all health and safety requirements when dealing with suppliers and sub-contractors.
        • Adhere to all Company and client safety and health regulations and employee obligations.

        Requirements and Features that need emphasising:

        • This is a business-critical role for the reasons outlined in the Job Function.
        • The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.
        • Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
        • The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.
        • The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.
        • The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
        • The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.
        • The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.
        • The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
        • The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
        • The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.
        • The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

        This Job Description is only intended as a summary of the primary responsibilities and requirements for this position. This Job Description is not intended as inclusive of all duties the Jobholder might be asked to perform, or that may be required to be performed either now or in the future.

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