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Open Roles at Veolia Water Technologies Ireland

Chemical Treatment Engineer

Job Title

Chemical Treatment Engineer

Business Nature

Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

Job Function

To technically promote and sell Veolia Water Technologies engineered systems in all sectors, working closely with or Engineering and Service Teams.

Reporting Structure

The Chemical Treatment Engineer reports to the Commercial Manager

Key Responsibilities & Tasks of the Jobholder:

  • Chemical Treatment Service
    • Provide on site service, chemical treatment analysis, monitoring and account management to existing and new customers and contracts.
    • Capable of stock management, chemical transfer, third party transfer supervision and all associated safety protocols.
    • Capable of routine maintenance of chemical dosing systems, including programming of dosing controllers, fault finding and troubleshooting of complex dosing systems.
    • Capable of designing chemical dosing solutions: appropriate chemical specification  chemical consumption calculations, equipment specification, PID generation and site integration.   
    • Collate site information and compile, maintain and audit site log books for customers.
    • Initiate water treatment programs on new accounts and commission new dosing/control installations.
  • Sales & After Sales Support
    • Liaise and work with the Business Development Manager on potential growth and new sites.
    • Look for opportunities and where appropriate to sell parts, consumables, plant upgrades and refurbishment work.
    • Offer feedback on future product development, features and benefits.
    • Assist with marketing programmes such as seminars and exhibitions and deliver technical presentations as required.
  • Customer Relationship Management
    • To develop and maintain good working relationships with customers
    • Establish and maintain practical KPI reporting structures within key accounts
    • Network within existing and potential customers.
    • Provide customer recommendations for best working practices.
    • Gather information in preparation for client review meetings.
  • Legionella Control
    • Provide compliant Legionella control programs on site and ensure customer compliance with all appropriate Irish and UK legislation .
    • Provide site operator training and support on the use of Hydrex products and Legionella awareness training.
  • Health & Safety
    • Review site water services risk assessment.
    • Completion of risk assessments, method statements and work reports, and all other documentation to a high standard and in a timely manner.
    • Provide an update to line manager on any issues that may result in financial, reputational or operational impact on the Company, seek guidance and support as required to ensure the service provided to our customers is a priority.
    • Ensure that there is timely reporting on progress or delays.
    • Be fully aware of minimum PPE requirements for chemical  exposure and champion the highest level of risk assessment and chemical awareness to, and for, our existing clients.  .
  • Features of the Job that Require Emphasising
    • The ideal person will have strong knowledge and practical experience of the Chemical Water Treatment market in Ireland, product application, and standard equipment solutions.
    • Specific practical and commercial experience of the Pharmaceutical  market is highly desirable.
    • The position is field based and requires account management of existing Chemical Water Treatment contracts.
    • The ideal person will have excellent communication skills, be punctual, personable, presentable and be willing to learn and develop within the role. 
    • The Chemical Treatment Engineer proactively contributes to the Company's success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
    • The Chemical Treatment Engineer is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame. 
    • The Chemical Treatment Engineer demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Commercial Department.

       

    Graduate Project Engineer

    Job Title

    Graduate Project Engineer

    Business Nature

    Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

    Job Function

    To generate technical drawings.
    To generate documentation.
    To provide engineering support for the project engineering team

    Reporting Structure

    The Project Engineer reports to the Engineering Manager (or appointed delegate).

    Graduate Project Engineer Development

    • A training and development plan will be designed for you.
    • The graduate role will aim to provide the graduate engineer training in our processes and products to allow the engineer progress to the project engineer role. 
    • This will include internal/external training as required for the role.

    Key Responsibilities & Tasks of the Jobholder:

    1. Engineering Drawings

    • Produce as directed accurate and readable engineering drawings (AutoCad type) in accordance with company Procedures and Work Instructions.
    • Process and Instrumentation Drawings (Process Flow Schematics)
    • Plant Room Layout Drawings 
    • General Arrangement Drawings for engineered skids

    2. Design Documents/Turnover Packs

    • Generate schedules for the procured Equipment, Valves and instruments for each project. Assist service department on the generation of Spares and consumables schedules for each project. 
    • Collate all Water Treatment System O&M Documentation and Certification in presentable files and prepare the necessary copies for the client as directed and ensure that a copy is available and accessible in-house. 
    • Ensure that all Water Treatment System Documentation and Certification provided by our suppliers and contractors is traceable to the equipment supplied.
    • Prepare a “hand-over” pack for the Service Department system commissioning engineer. 
    • Transfer project documentation to central archive post project execution.

    3. Validation Documentation

    • Produce validation documentation as directed which comprehensively test the system supplied, i.e. Installation Qualification protocols, Commissioning Sheets, and Operation Qualification protocols, in accordance with the required contract programme and the company procedure and work instructions. 
    • Ensure that all validation documentation is correctly completed by Veolia Water Technologies and the Client and ensure that a copy is available and accessible in-house. 

    4. Miscellaneous 

    • Where required, attend Factory Acceptance tests (FATs) to assist with verification and execution of validation documentation. 
    • Attend “hand-over” meetings;
    • From Sales to Contracts department to identify and understand the documentation requirements for the project.
    • From contracts to Service department to outline the documentation generated for the project
    • Comply with Departmental changes implemented to improve operations.
    • Attend training courses as required.   

     

    Project Engineer Support
    As a Graduate Engineer, you will provide Engineering support for the Project engineer. 
    The key responsibilities of the Project Engineer role are described below.

    5. Proposal & Contract Stage

    • Discuss the enquiry with the Engineering Manager, or appointed delegate, or Client in order to determine key criteria such as final water quality specification; preferred purification technologies; scope of supply; contract budget and timeframe.
    • Prepare and submit Design and Commercial Proposals to clients and follow-up as necessary to secure a Purchase Order.
    • Obtain the contract of acceptance in writing from the client and acknowledge receipt of the order. 
    • Attend “hand-over” meetings from Sales to Contracts to identify and understand the conditions of contract and ensure that the Purchase Order reflects the scope of the work.
    • Conduct Design Reviews to check that the sales design complies with the contract requirements, procurement budgets and installation method statements before it is adopted.  Check through the water analysis, the mechanical / hydraulic and electrical engineering design requirements of the proposed system.
    • Establish an accurate personnel administration and record system and maintain these in compliance with QA procedures.
    • Produce a contract programme, schedule and other administrative documents for each contract and issue these to the relevant people, ensuring that the contract programme is on schedule at all times and the conditions of contract adhered to.  
    • Monitor progress, prepare progress reports and attend weekly progress meetings.
    • Ensure that all potential variations are identified, quantified and agreed with the clients’ agents in accordance with the contract procedure. 
    • Obtain appropriate assistance and input from other people / departments in a timely manner so as to meet the contract requirements.
    • Advise the Engineering Manager, or appointed delegate, of the technical standards and specifications of the contract and include these with the procurement documents.
    • Prepare a “hand-over” pack for the Service Department and schedule system commissioning.
    • Project-manage all contracts assigned until hand-over to the client.
    • Carry-out a post contract meeting with the Engineering Manager, or appointed delegate, and other departments with a view to improving contract performance.

    6. Finance

    • Prepare and ensure completion and “sign-off” of Proposal Design Sheets and Cost Sheets.
    • Review the cost sheet and necessary resources for successful completion of the contract.
    • Prepare a Cost Sheet for each contract with prior agreement from the Finance Director and Engineering Manager, or appointed delegate.
    • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance Director to ensure that payment is being made by the client in accordance with the schedule.
    • Procure cost-effective equipment in compliance with the agreed project programme, terms and conditions and client specification and ensure that goods and services are available on time.
    • Monitor the contract for Scope, Time and Budget variations and generate a Variations Engineering Cost Sheet for approval and signature by the client before work commences.
    • Prepare cost spreadsheets to determine the contract value and margin.  Monitor, maintain and improve the contract margin where possible without compromising technical quality or standards.
    • Submit Contract Management Reports monthly to the Engineering Manager, or appointed delegate,  indicating margin position.

    7. Customer Liaison

    • Represent the Company on all matters relating to the contract and control all related correspondence and documentation.
    • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
    • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the contract.
    • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
    • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the contract timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.

    8. Health & Safety

    • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
    • Comply with all health and safety requirements when dealing with suppliers and sub-contractors.
    • Adhere to all Company and client safety and health regulations and employee obligations.

    Requirements and Features that need emphasising:

    • This is a business-critical role for the reasons outlined in the Job Function.
    • The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.
    • Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
    • The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.
    • The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.
    • The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
    • The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.
    • The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.
    • The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
    • The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
    • The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.
    • The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

    This Job Description is only intended as a summary of the primary responsibilities and requirements for this position. This Job Description is not intended as inclusive of all duties the Jobholder might be asked to perform, or that may be required to be performed either now or in the future.

      Project Engineer

      Job Title

      Project Engineer

      Business Nature

      Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

      Job Function

      Responsibility for the Project Management of projects assigned  from the proposal stage right through to handover to the client  and the Service Department.

      Reporting Structure

      The Project Engineer reports to the Engineering Manager (or appointed delegate).

      Key Responsibilities & Tasks of the Jobholder:

      Project Stage

       

      • Effectively project-manage and streamline the flow of work of all assigned projects until  handed over. 
      • Attend the necessary “hand-over” meetings to identify and understand the ‘conditions of  contract’ and ensure that the purchase order reflects the scope of the work. 
      • Conduct design reviews to verify that the sales design complies with the project requirements, procurement budgets and installation method statements before it is  adopted.  
      • Check through the water analysis, the mechanical / hydraulic and electrical engineering  design requirements of the proposed system. 
      • Establish an accurate personal administration and record system and maintain these in  compliance with QA Procedures. 
      • Produce a Project Programme Schedule and other administrative documents for each  project and issue these to the relevant people ensuring that the Programme is on  schedule at all times and that conditions of contract are adhered to.  
      • Monitor progress, prepare progress reports and attend progress meetings as required. 8. Ensure that all potential variations are identified, quantified and agreed with the clients’  agents in accordance with the Project Programme.  
      • Obtain appropriate assistance and input from other people / departments in a timely  manner so as to meet the requirements of the Project Programme. 
      • Prepare a “hand-over” pack for the Service Department and schedule system  commissioning. 
      • Carry-out post project meetings as necessary with a view to improving performance.

      Finance

      • Review the Cost Sheet and necessary resources for the successful completion of the  project. 
      • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance  Manager to ensure that payment is being made by the client in accordance with the Project Programme Schedule. 
      • Procure cost-effective equipment in compliance with the agreed Project Programme,  terms and conditions and client specification and ensure that goods and services are  available on time. 
      • Monitor the project for scope, time and budget variations and generate a ‘Variations  Engineering Cost Sheet’ for approval and signature by the client before work commences. 
      • Prepare cost spreadsheets to determine the project value and margin.
      • Monitor, maintain and improve the project margin where possible without compromising  technical quality or standards. 
      • Sign off on purchase invoices. 

      Customer Liason

      • Represent the Company on all matters relating to the project and control all related correspondence and documentation.
      • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
      • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the project.
      • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
      • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.

      Autocad

      • Produce accurate and legible Process Flow Schematic; P&ID and Plant Room Layout  Drawings to ensure that the equipment fits into the space provided with ample service  access in accordance with Company Procedures and Work Instructions. 
      • Manage the generation of all documentation in accordance with Company Procedures  and Work Instructions and the required Project Programme. 
      • Produce validation documentation which comprehensively test the system supplied; i.e. Installation Qualification Protocols, Commissioning Sheets, and Operation Qualification  Protocols, in accordance with the required Project Programme. 
      • Ensure that all validation documentation is correctly completed by the Company and the  client and ensure that a copy is filed in-house. 
      • Ensure that the ‘all water treatment system’ documentation and certification supplied by  our suppliers and contractors is traceable to the equipment supplied. 
      • Collate the ‘all water treatment system’ certification documentation into a presentable  certification file and prepare the necessary quantity of copies for the client in accordance with the required Project Programme. 
      • Collate the ‘all water treatment system’ O&M documentation into a presentable  Operator’s Manual and prepare the necessary quantity of copies for the client in  accordance with the required Project Programme. 
      • Upon receipt of the Handover Certificate from the client, ensure that a copy of both the  Operator’s Manual and the Certification are available in-house.

      Health & Safety

      • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
      • Comply with all health and safety requirements when dealing with suppliers and subcontractors.
      • Adhere to all Company and client safety and health regulations and employee obligations.

      Features of the Job that Require Emphasising:

      • This is a business-critical role for the reasons outlined in the Job Function.
      • The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.
      • Full responsibility for a project is undertaken once it is assigned by the Engineering Manager, or appointed delegate.
      • Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  
      • The profit margin on all projects is improved with a minimum requirement of maintaining the initial sales margin.
      • The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.
      • The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.
      • The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
      • The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.
      • The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.
      • The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
      • The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.
      • The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.
      • The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

        Service & Commissioning Engineer

        Job Title

        Service & Commissioning Engineer

        Location

        The role is based at the Veolia Water Technologies Ireland Head Office at Dublin Road, Celbridge, Co. Kildare.

        Job Function

        To Commission, Fault-Find, Service and Maintain all Equipment and Applications to specification that are within our Business Portfolio.

        Reporting Structure

        The Service & Commissioning  Engineer reports to the Head of Industrial Field Service (or appointed delegate).

        Key Responsibilities & Tasks of the Jobholder:

        • Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio. 
        • Ensure that all equipment and products are left in a safe manner for customers to use.
        • Deliver “Service Excellence" and ensure customer satisfaction at all times. 
        • Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time. 
        • Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments. 
        • Adhere to site rules and participate in site inductions as and when required. 
        • Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order. 
        • Participate in the On-Call Engineer Rota. 
        • Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments. 
        • Proactively work with the Service Business Manager for the success of the Service Business Department, communicating customer feedback, sales and training opportunities to the Service Business Manager. 
        • Provide onsite briefings, tours, induction / training to customers and to colleagues.
        • Comply with Departmental changes implemented to improve the operations of the Service Department. 
        • Provide telephone support as and when required. 
        • Review technical documentation and write technical reports accurately in English. 
        • Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications. 
        • Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied. 
        • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

         

        Requirement & Features/Core Competencies:

        1. Commitment to excellence every day.
        2. This is a business-critical role as it is the primary internal function covering the renewal, negotiation and financial monitoring of annual Service Contracts across our customer base.
        3. The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.
        4. The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
        5. The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
        6. The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
        7. The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company.
        8. The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
        9. The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
        10. The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
        11. The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
        12. The Jobholder should have an electrical qualification.

        The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

          Technical Sales Engineer

          Job Title

          Technical Sales Engineer

          Business Nature

          Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

          Job Function

          To technically promote and sell Veolia Water Technologies engineered systems in all sectors, working closely with or Engineering and Service Teams.

          Reporting Structure

          The Technical Sales Engineer reports to the Commercial Manager

          Key Responsibilities & Tasks of the Jobholder:

          • Sales Achievement & Growth Targets
            • Achieve quarterly and annual targets for each assigned sector.
            • Assist management in achieving growth targets for the business.
            • Seek out new profitable opportunities to expand the core business.
            • Acquire a good knowledge of competitors’ offerings and their sales strategies.
            • Improve the profit margin on all sales with a minimum requirement of maintaining the initial sales margin.
          • Area Management
            • Obtain a technical understanding and an evaluation of customer requirements.
            • Maintain customer contact and, wherever possible, expand the business through the existing or new customer base.
            • Carry-out regular customer liaison meetings and actively manage key accounts.
            • Inform customers of the costs of keeping ageing equipment and the benefit of upgrading to newer and more economical and sustainable systems.
            • Work to maintain the Company’s leading position within each sector.
            • Maintain top level contacts with key customers and play a high profile part within the industry.
            • Pro-actively schedule appointments and manage your visits and time effectively.
            • Manage and maintain your own calendar weekly, having a minimum of 4 weeks planned in advance.
          • Administration
            • Weekly  update of our Salesforce Skywater system.
            • Maintain accurate and up-to-date files, contacts, proposals and customer details.
            • Submit completed and accurate Expense Reports for all reasonable and genuine expenses incurred.
          • Communication
            • Very strong communication skills both written and verbal with a blend of technical ability and sales focus.
            • Receive and handle queries from customers, evaluate their requirements and follow-through with a technical proposal.
            • Interact with the Engineering team to develop a technical solution that meets the customer requirements and delivers innovative sustainable solutions.    
            • Interact with the internal Service Operations team and the Service Engineers to maximise opportunities while maximising our internal knowledge.
            • Demonstrate strong interpersonal and team skills and the ability to work on one’s own initiative and as part of a team.
            • Demonstrate a sense of urgency and responsibility and adopt a “follow-through” and “close-out” approach.
            • Show a genuine interest in the business and suggest ways of improving the business to the Commercial Manager.
            • Monitor each sector’s conditions and trends while constantly communicating to the wider team and management. 
          • Features of the Job that Require Emphasising
            • Candidates must have relevant 3rd level qualification in Science, Engineering or Technology.
            • A working knowledge of the Healthcare, Industrial or Pharmaceutical sector is beneficial.
            • This role may suit a Service Engineer who would like to transition to a Sales position.
            • Improve the profit margin on all sales with a minimum requirement of maintaining the initial sales margin.
            • This is a field based position which will require the person to work from home or from the office and be prepared to travel within Ireland.
            • Flexibility is important in this role and the need to work outside normal working hours, staying away from home overnight on occasions.
            • Adhere to all Company Policies and Procedures.
            • Adopt a flexible approach to working hours to cope with urgent situations or unexpected workload may arise from time to time as well as a willingness to undertake any other ad hoc duties as requested.

               

            Technical Support Engineer

            Job Title

            Technical Support Engineer

            Business Nature

            Veolia Water Technologies is the largest provider of High Purity Process Water Systems in Ireland.  Our main clients are in the Pharmaceutical; Biotech / Life Science; Healthcare; Food & Beverage and Micro-Electronics Sectors.  

            Job Function

            To provide technical support as required to customers and colleagues, particularly to the Service; Sales and Projects Teams.

            Reporting Structure

            The Technical Support Engineer reports to the Head of Technical Service

            Key Accountabilities & Responsibilities of the Jobholder:

            • Technical Support
              • Provide technical support to external customers, VWT Ireland S&C Engineers and internal teams as required by the Service Operations Manager.
              • Identify spare parts and consumables for the Service Business Team and customers and assist in the generation of 5 year plans for customers.
              • Compilation of technical documentation as required.
              • Review and cataloguing of water sample results for all customers.
              • Continuous review and logging of tickets on Freshdesk and closing out issues in a prompt timely manner.
            • Technical & Commercial Site Reviews
              • Conduct customer site audits when required to proactively target and capture commercial opportunities to expand the Installed Base across the PQMC client base and VWT Ireland Customer Base. 
              • Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.
              • Support with Quotation Order Forms (QOF’s) from the Service Engineers.
            • Documentation Control
              • Provide the technical data required in the preparation of customer service contracts by way of assisting in the completion of 5 year plans.
              • Compilation of service request forms as required.
              • Compilation of risk assessments and method statements for customers.
              • Generate Calibration Certificates resulting from Service Reports.
              • In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.
              • Hubgrade monitoring and review, liaising with customers and compilation of reports.
              • Assist in compiling tenders for the laboratory industry.
            • General
              • Prepare and issue proposals for site refurbishments in accordance with Engineering Department Procedures.
              • Assist with the management of mini projects handled through service.
              • Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
              • Comply with Health & Safety obligations and regulations.
              • Safeguard and maintain relevant Company equipment.
              • Travel from time to time within Ireland and overseas.
              • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

            Key Accountabilities & Responsibilities of the Jobholder:

            • This is a very important client-facing role within the Service Department.  The Jobholder undertakes to work efficiently and effectively and to take ownership, accountability and responsibility for the function and to seek direction / approval from management where required.
            • The Jobholder undertakes to develop good strong relationships with customers and colleagues and to deliver excellent customer service at all times.
            • Document all meetings both internal and external with agreed actions and assigned responsibilities and timescales. Monitor all actions to close out.
            • The Jobholder undertakes to interact with customers, colleagues, managers and site personnel as required in a polite and courteous manner, projecting the Company’s image of professionalism at all times.
            • The Jobholder takes an active interest in the success of the Company and is a team player with a friendly and outgoing disposition.
            • The Jobholder is committed to the ongoing success of the Company and demonstrates commitment through creativity, suggestions and identifying opportunities for further growth.
            • The Jobholder is punctual, motivated and an organised self-starter who is enthusiastic and conscientious about completing work on time and to a high standard.
            • The Jobholder competently uses the relevant IT equipment and software in line with the requirements of the role.
            • The Jobholder demonstrates a positive approach to work and can work well unsupervised on own initiative and as part of a team.  
            • The Jobholder is willing to follow direction and implement policies and follows all Company Policies and Procedures.
            • This Job Description is intended as a summary of the primary responsibilities and qualifications for this position. The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. 

             

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