Ireland Careers

Key Responsibilities & Tasks of the Jobholder:

• Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio. 
• Ensure that all equipment and products are left in a safe manner for customers to use.
• Deliver “Service Excellence" and ensure customer satisfaction at all times. 
• Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time. 
• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments. 
• Adhere to site rules and participate in site inductions as and when required. 
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order. 
• Participate in the On-Call Engineer Rota. 
• Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments. 
• Proactively work with the Service Business Manager for the success of the Service Business Department, communicating customer feedback, sales and training opportunities to the Service Business Manager. 
• Provide onsite briefings, tours, induction / training to customers and to colleagues.
• Comply with Departmental changes implemented to improve the operations of the Service Department. 
• Provide telephone support as and when required. 
• Review technical documentation and write technical reports accurately in English. 
• Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications. 
• Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied. 
• Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

Requirement & Features/Core Competencies:

1. Commitment to excellence every day.
2. This is a business-critical role as it is the primary internal function covering the renewal, negotiation and financial monitoring of annual Service Contracts across our customer base.
3. The jobholder undertakes to work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.
4. The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
5. The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
6. The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
7. The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company.
8. The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
9. The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
10. The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role.
11. The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
12. The Jobholder should have an electrical qualification.

The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.

Key Responsibilities & Tasks

• Project Stage
  • Effectively project-manage and streamline the flow of work of all assigned projects until  handed over. 
  • Attend the necessary “hand-over” meetings to identify and understand the ‘conditions of  contract’ and ensure that the purchase order reflects the scope of the work. 
  • Conduct design reviews to verify that the sales design complies with the project requirements, procurement budgets and installation method statements before it is  adopted.
  • Check through the water analysis, the mechanical / hydraulic and electrical engineering  design requirements of the proposed system. 
  • Establish an accurate personal administration and record system and maintain these in  compliance with QA Procedures. 
  • Produce a Project Programme Schedule and other administrative documents for each  project and issue these to the relevant people ensuring that the Programme is on  schedule at all times and that conditions of contract are adhered to.  
  • Monitor progress, prepare progress reports and attend progress meetings as required. 8. Ensure that all potential variations are identified, quantified and agreed with the clients’  agents in accordance with the Project Programme.  
  • Obtain appropriate assistance and input from other people / departments in a timely  manner so as to meet the requirements of the Project Programme. 
  • Prepare a “hand-over” pack for the Service Department and schedule system  commissioning. 
  • Carry-out post project meetings as necessary with a view to improving performance
• Finance
  • Review the Cost Sheet and necessary resources for the successful completion of the  project. 
  • Agree the Cost Sheet and progress valuations with the client and liaise with the Finance  Manager to ensure that payment is being made by the client in accordance with the  Project Programme Schedule. 
  • Procure cost-effective equipment in compliance with the agreed Project Programme,  terms and conditions and client specification and ensure that goods and services are  available on time. 
  • Monitor the project for scope, time and budget variations and generate a ‘Variations  Engineering Cost Sheet’ for approval and signature by the client before work  commences. 
  • Prepare cost spreadsheets to determine the project value and margin.  6. Monitor, maintain and improve the project margin where possible without compromising  technical quality or standards. 
  • Sign off on purchase invoices.
• Customer Liason
  • Represent the Company on all matters relating to the project and control all related correspondence and documentation.
  • Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
  • Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the project.
  • Attend site meetings with the Client, Engineering Consultant and Sub-contractor when required and issue the relevant follow-up minutes.
  • Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.
• Legionella Control
  • Provide compliant Legionella control programs on site and ensure customer compliance with all appropriate Irish and UK legislation .
  • Provide site operator training and support on the use of Hydrex products and Legionella awareness training.
• AutoCAD
  • Produce accurate and legible Process Flow Schematic; P&ID and Plant Room Layout  Drawings to ensure that the equipment fits into the space provided with ample service  access in accordance with Company Procedures and Work Instructions.
  • Manage the generation of all documentation in accordance with Company Procedures  and Work Instructions and the required Project Programme. 
  • Produce validation documentation which comprehensively test the system supplied; i.e. Installation Qualification Protocols, Commissioning Sheets, and Operation Qualification  Protocols, in accordance with the required Project Programme. 
  • Ensure that all validation documentation is correctly completed by the Company and the  client and ensure that a copy is filed in-house. 
  • Ensure that the ‘all water treatment system’ documentation and certification supplied by  our suppliers and contractors is traceable to the equipment supplied. 
  • Collate the ‘all water treatment system’ certification documentation into a presentable  certification file and prepare the necessary quantity of copies for the client in accordance with the required Project Programme. 
  • Collate the ‘all water treatment system’ O&M documentation into a presentable  Operator’s Manual and prepare the necessary quantity of copies for the client in  accordance with the required Project Programme. 
  • Upon receipt of the Handover Certificate from the client, ensure that a copy of both the  Operator’s Manual and the Certification are available in-house.
• Health & Safety
  • Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
  • Comply with all health and safety requirements when dealing with suppliers and sub-contractors.
  • Adhere to all Company and client safety and health regulations and employee obligations.

Requirements 

• This is a business-critical role for the reasons outlined in the Job Function.

• The Jobholder undertakes to work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.

• Full responsibility for a project is undertaken once it is assigned by the Engineering Manager, or appointed delegate.

• Sufficient documentary records are collated to confirm that procedures have been satisfied and to ensure that the Company’s position is protected should a dispute arise.  

• The profit margin on all projects is improved with a minimum requirement of maintaining the initial sales margin.

• The Jobholder undertakes to maintain strong and professional relationships with customers and colleagues and to deliver excellent service to both at all times.

• The Jobholder undertakes to interact with customers, internal colleagues and the Senior Management Team in a polite and professional manner, upholding the Company’s best-in-class reputation at all times.

• The Jobholder proactively contributes to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.

• The Jobholder is committed to the on-going success of the Company and undertakes to actively identify and deliver continuous improvement and growth within the Company.

• The Jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible and within the required time-frame.

• The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.

• The Jobholder demonstrates a positive approach to all tasks and can work unsupervised or as a part of a team to complete the work duties required in the role.

• The Jobholder undertakes to follow Company Directives and adhere to Company Policies and Procedures at all times.

• The Jobholder demonstrates a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

This Job Description is intended as a summary of the primary responsibilities and qualifications for this position. The Job Description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future. 

Requirements

• Education:
  • Electrical Qualification is desirable 
• Skills and Experience
  • 2-3 years’ experience working in a similar role.
  • Experience working as a Field Service Engineer.
  • Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
  • Have experience or willingness to writing reports.
  • An awareness of the potential risks to health and safety on all clients' properties.
  • Experience working in the Pharmaceutical industry (desirable).

Duties and Responsibilities 

• Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Laboratory & Healthcare Equipment and Applications within our Business Portfolio.  
• Ensure that all Laboratory & Healthcare equipment and products are left in a safe manner for customers to use.
• Deliver “Service Excellence” and ensure customer satisfaction at all times.
• Maintain all records and appropriate paperwork with regard to client installations and work carried out.  Create Service Reports for customer signature and complete all Company required paperwork on time.  
• Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
• Adhere to site rules and participate in site inductions as and when required. 
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
• Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
• Proactively work with the Service Operations Manager for the success of the Service Department, communicating customer feedback, sales and training opportunities to the Service Team Lead/Operations Managers.
• Comply with Departmental changes implemented to improve the operations of the Service Department.
• Provide telephone support and participate on the On-call rotta when required Review technical documentation and write technical reports accurately in English.
• Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications.
• Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.
• The Jobholder is required to work additional hours when required.
• Overseas travel is occasional. 

Requirements and Core Competencies

• Flexibility: Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.
• Ownership & Accountability: To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.
• Professional Relationships: To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
• Team-Player: To proactively contribute to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.
• IT Skills: To commit to continuous learning and the use of the latest IT equipment and software as required by the role.
• Continuous Improvement: To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.
• Policies & Procedures:  To follow Company Directives and adhere to Company Policies and Procedures at all times.

Key Responsibilities & Tasks of the Jobholder:

• Goods Inwards and Outwards
  • Assist the Logistics Controller with responsibility for all goods inwards and outwards to include checking; inspection, sorting, storing; picking; packing; wrapping; dispatching; and all associated documentation, including receipt of goods onto computer systems and generation of all sales & service order dispatch notes.
  • Ensure that orders are dispatched and goods are receipted in, in a timely and accurate manner with the goal of reducing parts turnaround time.
  • Coordinate courier and delivery services for incoming and outgoing deliveries ensuring that time/paperwork is minimised by utilising online vendor systems.
  • Process customer returns, warranty returns and collection of goods from customers ensuring that correct paperwork and ERP system data is completed.
  • Report any discrepancies/ non conformances that arise
  • Maintain excellent communication with all relevant departments within the Company to ensure that the customers expectation is prioritised in relation to goods delivery.
• Inventory / Stock Control
  • Complete inventory diary logs (goods inwards, warranty, quarantine, cylinder, couriers, media, non conformance etc).
  • Perform inventory controls and keep quality standards high for audits.
  • Purchasing of all packaging requirements via designated suppliers.
  • Pick and Pack of all service engineers car stock needs - based upon monthly car stock reports
• Quality and Health & Safety
  • ​​​Keep a clean and safe working environment and optimise space utilisation.
  • Follow quality service standards and comply with procedures, rules and regulations and adhere to health & safety procedures.
  • Operate and drive the Forklift (Counter Balance) for receiving and storing goods. Maintain EHS log relating to forklift and maintain active forklift licence. 
  • Exercise and comply with Health & Safety knowledge and best practice in all areas of Store activities to include, but not limited to, forklift driving; manual handling; chemical handling; loads assessment; lifting and movement methods; hazard identification and minimisation; improvement notices; MSDS; restricted access, wearing / use of personal protective clothing / equipment provided.
  • Comply with all Company Policies and Procedures; Work Instructions; Administrative, ISO, GMP Procedures and implement suitable and effective procedures for the smooth running of the Stores Area.

• General Maintenance (Grounds and Office)
  • To assist the Logistics controller with any maintenance that may be required, including (but not limited to), moving and re-assembling furniture, changing lamps and bulbs as required, fixing pictures and Veolia bulletins to walls.
  • Any ground maintenance that may be required from time to time.
  • Basic forklift checks and basic maintenance (i.e. check hydraulics, breaks battery levels etc).
  • Any ad hoc grounds or office maintenance as required.
• Requirements & Features/Core Competencies
  • Commitment to excellence every day.
  • The jobholder undertakes to maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.
  • The jobholder undertakes to interact with customers, internal colleagues, and company management in a polite and professional manner, upholding the company’s best-in-class reputation at all times.
  • The jobholder proactively contributes to the company’s success, and acts as a responsible team-player to support your colleagues and the best interests of the company at all times.
  • The jobholder is committed to the on-going success of the company, and undertakes to actively identify and deliver continuous improvement and growth within the company. 
  • The jobholder is punctual, motivated and an organised self-starter who demonstrates enthusiasm and commitment to completing all tasks and activities to the highest standard possible, and within the required time-frame.
  • The jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.
  • The jobholder demonstrates a positive approach to all tasks, and can work unsupervised or as a part of a team to complete the work duties required in the role. 
  • The jobholder undertakes to follow company directives, and adhere to company policies and procedures at all times.
  •  The Jobseeker must have excellent PC Skills.
  •  Must hold a forklift licence (Counter Balance) with experience.

Requirements

• Education:
  • BEngTech (Engineering Systems Maintenance)
  • MEng in Mechanical and Manufacturing Engineering
• Skills and Experience
  • Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
  • Ability to work under pressure in order to meet deadlines. 
  • Have strong analytical, problem solving and decision making skills

Duties and Responsibilities 

• Technical Support
  • Provide technical support to external customers, VWT Ireland S&C Engineers and internal teams as required by the Head of Technical services
  • Provide cover for the Technical Services team as required
  • Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required
  • Parts identifications to support the Field Service Team in the QOF process
  • Parts identifications to support the Sales Team in the QOF process
  • Creation of critical spare parts list
  • Analyse client inquiries and utilise data for parts creation
• Technical and Commercial Site Reviews
  • Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services
  • Assist with customer site audit administration as required
  • Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.
  • Support with Quotation Order Forms (QOF’s) from the Service Engineers.
• Documentation Control
  • Provide the technical data required in the preparation of customer service contracts.
  • Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.
  • Generate Calibration Certificates resulting from Service Reports.
  • In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.
  • Support the PQMC Process as directed by management
  • Assist in the generation of company documentation as required.
  • Digital Services (remote monitoring system)
    • Monitoring and review of digital services platform
    • Attend weekly meetings
    • Raise tickets as required
• General
  • Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.
  • Assist in project handovers to the service department as directed by management.
  • Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.
  • Comply with Health & Safety obligations and regulations.
  • Safeguard and maintain relevant Company equipment.
  • Travel from time to time within Ireland and overseas.
  • Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department
  • An ability to multitask is essential to this role.

Requirements and Core Competencies

Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.

Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement - To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills - To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.