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Job Title: Service & Commissioning Engineer

Reports to: Field Service Manager

Job function: Deliver ‘Excellence every day’ to our customers Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within our Business Portfolio.


Requirements:

Education
● Electrical Qualification

Skills & Experience
● 2-3 years’ experience in Electrical and Mechanical work.
● Experience working as a Field Service Engineer.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
● Have experience or willingness to write reports.
● An awareness of the potential risks to health and safety on all clients' properties.
● Experience working in the Pharmaceutical industry (desirable).


Duties & Responsibilities

Service & Commissioning
● Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
● To deliver “Service Excellence" and ensure customer satisfaction at all times.
● Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
● Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
● Participate in the On-Call Engineer Rota.
● Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
● Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
● Provide onsite briefings, tours, induction / training to customers and to colleagues.
● Comply with Departmental changes implemented to improve the operations of the Service Department.
● Provide telephone support as and when required.
● Review technical documentation and write technical reports accurately in English.
● Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety
● Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
● Ensure that all equipment and products are left in a safe manner for customers to use.
● Adhere to site rules and participate in site inductions as and when required.
● Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

Ad Hoc Duties
● Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
● Attend meeting and training events offsite which may require to be away from home overnight.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Flexibility: 
Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Salary: €50,000 -  €52,000 per annum

Job Title: Service Business Planner (Fixed-Term Contract)

Reports to: Service Business Team Lead

Job function: To deliver the highest standard of customer service to our customers and to liaise daily with our Field Service Team and Internal Service team to ensure best practice and excellence every day. 

Requirements:

Education
● Business Degree desirable but not essential

Skills & Experience
● 2-3 years of experience in a similar role.
● Have experience managing engineers’ schedules.
● Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
● Ability to work under pressure in order to meet deadlines. 
● Have strong analytical, problem-solving and decision-making skills.

Duties & Responsibilities

Service Scheduling Coordination
● Assist with the schedule of all service labour appointments for the Company's Service & Commissioning Engineers once the customer order number and appropriate paperwork have been received. Work is to be planned proactively in advance and emergency breakdowns are to be responded to efficiently.
● Allocate the appropriate skill-coded Engineer, ensuring that all Engineers have a full day's work i.e. 100% utilised
● Maximise service revenues by achieving monthly service labour targets and monthly forecasting
● Update the Service Board as soon as new information becomes available and maintain an updated version.
● Respond to all Customer Schedule inquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
● Maintain regular contact with the customer, keeping them informed of progress at all times.
● Prepare and issue Quotations for breakdowns and emergency service response and follow through effectively.
● Carry out administrative duties to support the efficiency and effectiveness operation of the Scheduling Function.
● Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job including duration, contact persons on site and the type of job is properly communicated.
● Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.

● Procure non-stock Service Spare Parts.

Ad Hoc Duties
● Assist other functions within the Service Team as required with administration and ad-hoc tasks.
● Provide back-up support and cover within the Scheduling Function during periods of absence.
● Participate in Company Stock Checks as required.
● General Reporting.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Flexibility: 
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

Ownership & Accountability: 
To work efficiently and effectively, and to take full ownership and accountability for resolving all queries – and to seek direction and approval from management where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Salary: €35,000 -  €38,000 per annum

Job Title: Graduate Project Engineer

Reports to: Projects Lead

Job function: To generate technical drawings and design documentation. Providing engineering support to the Project Engineering Team.

Requirements:

Education
● B.Eng. Mechanical & Manufacturing Engineering

Skills & Experience
● Ability to solve problems and meet project deadlines. 
● Ability to create P & I D drawings and write Functional design Specifications.
● Be cost-conscious and be able to critically analyse new and existing designs to generate cost reductions.
● Have experience of managing multiple projects and are familiar with using project plans.
● Have strong analytical, problem solving and decision making skills.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical disciplines.
● An awareness of the potential risks to health and safety on all clients' properties.

Duties & Responsibilities

Engineering Drawings:

● Produce as directed accurate and readable engineering drawings (AutoCad type) in accordance with compan  ●Procedures and Work Instructions.
● Process and Instrumentation Drawings (Process Flow Schematics)
● Plant Room Layout Drawings 
● General Arrangement Drawings for engineered skids

Design Documents/Turnover Packs: 
● Generate schedules for the procured Equipment, Valves and instruments for each project. Assist service department on the generation of Spares and consumables schedules for each project. 
● Collate all Water Treatment System O&M Documentation and Certification in presentable files and prepare the necessary copies for the client as directed and ensure that a copy is available and accessible in-house. 
● Ensure that all Water Treatment System Documentation and Certification provided by our suppliers and contractors is traceable to the equipment supplied.
● Prepare a “hand-over” pack for the Service Department system commissioning engineer. 
● Transfer project documentation to central archive post project execution. 
 

Validation Documentation: 

● Produce validation documentation as directed which comprehensively test the system supplied, i.e. Installation Qualification protocols, Commissioning Sheets, and Operation Qualification protocols, in accordance with the required contract programme and the company procedure and work instructions. 
● Ensure that all validation documentation is correctly completed by Veolia Water Tech and the Client and ensure that a copy is available and accessible in-house. 
 

Miscellaneous:

● Where required, attend Factory Acceptance tests (FATs) to assist with verification and execution of validation documentation. 
● Attend “hand-over” meetings;
● From Sales to Contracts department to identify and understand the documentation requirements for the project.
● From contracts to Service department to outline the documentation generated for the project
● Comply with Departmental changes implemented to improve operations.
● Attend training courses as required.     

Project Engineer Support:
As a Graduate Engineer, you will provide Engineering support for the Project engineer. The key responsibilities of the Project Engineer role are described below. 
 

Proposal & Contract stage:
● Discuss the enquiry with the Engineering Manager, or appointed delegate, or Client in order to determine key criteria such as final water quality specification; preferred purification technologies; scope of supply; contract budget and timeframe.
● Prepare and submit Design and Commercial Proposals to clients and follow-up as necessary to secure a Purchase Order.
● Obtain the contract of acceptance in writing from the client and acknowledge receipt of the order. 
● Attend “hand-over” meetings from Sales to Contracts to identify and understand the conditions of contract and ensure that the Purchase Order reflects the scope of the work.
● Conduct Design Reviews to check that the sales design complies with the contract requirements, procurement budgets and installation method statements before it is adopted.  Check through the water analysis, the mechanical / hydraulic and electrical engineering design requirements of the proposed system.
● Establish an accurate personnel administration and record system and maintain these in compliance with QA procedures.
● Produce a contract programme, schedule and other administrative documents for each contract and issue these to the relevant people, ensuring that the contract programme is on schedule at all times and the conditions of contract adhered to.  
● Monitor progress, prepare progress reports and attend weekly progress meetings.
● Ensure that all potential variations are identified, quantified and agreed with the clients’ agents in accordance with the contract procedure. 
● Obtain appropriate assistance and input from other people / departments in a timely manner so as to meet the contract requirements.
● Advise the Engineering Manager, or appointed delegate, of the technical standards and specifications of the contract and include these with the procurement documents.
● Prepare a “hand-over” pack for the Service Department and schedule system commissioning.
● Project-manage all contracts assigned until hand-over to the client.
● Carry-out a post contract meeting with the Engineering Manager, or appointed delegate, and other departments with a view to improving contract performance.

Finance:
● Prepare and ensure completion and “sign-off” of Proposal Design Sheets and Cost Sheets.
● Review the cost sheet and necessary resources for successful completion of the contract.
● Prepare a Cost Sheet for each contract with prior agreement from the Finance Director and Engineering Manager, or appointed delegate.
● Agree the Cost Sheet and progress valuations with the client and liaise with the Finance Director to ensure that payment is being made by the client in accordance with the schedule.
● Procure cost-effective equipment in compliance with the agreed project programme, terms and conditions and client specification and ensure that goods and services are available on time.
● Monitor the contract for Scope, Time and Budget variations and generate a Variations Engineering Cost Sheet for approval and signature by the client before work commences.
● Prepare cost spreadsheets to determine the contract value and margin.  Monitor, maintain and improve the contract margin where possible without compromising technical quality or standards.
● Submit Contract Management Reports monthly to the Engineering Manager, or appointed delegate,  indicating margin position.
 

Customer Liaison:
● Represent the Company on all matters relating to the contract and control all related correspondence and documentation.
● Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
● Plan all site operations with the relevant organisations briefed in the technical, safety and timescale requirements of the contract.
● Attend site meetings with the Client, Engineering Consultant and Subcontractor when required and issue the relevant follow-up minutes.
● Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the contract timeframe and, where appropriate in larger systems, ensure that clients receive a thorough operating training.
 

Health & Safety:
● Be aware and familiar with the risks associated with particular industries before visiting a site and request from the client details of known health and safety hazards and follow any instructions given, acting in a responsible and aware manner, avoiding undue risks.
● Comply with all health and safety requirements when dealing with suppliers and subcontractors.
● Adhere to all Company and client safety and health regulations and employee obligations.
 

Graduate Project Engineer Development:
● A training and development plan will be designed for you.
● The graduate role will aim to provide the graduate engineer training in our processes and products to allow the engineer progress to the project engineer role. 
● This will include internal/external training as required for the role.
 

Requirements And Core Competencies:

Flexibility: 
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Salary: €45,000 -  €50,000 per annum

Job Title: Project Engineer

Reports to: Projects Lead

Job function: Responsibility for the Project Management of projects assigned  from the proposal stage right through to handover to the client and the Service Department.

Requirements:

Education
● B.Eng. Mechanical or Chemical Engineering.

Skills & Experience
● Ability to solve problems and meet project deadlines. 
● Ability to create P & I D drawings and write Functional design Specifications.
● Be cost-conscious and be able to critically analyse new and existing designs to generate cost reductions.
● Have experience of managing multiple projects and are familiar with using project plans.
● Have strong analytical, problem solving and decision making skills.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical disciplines.
● An awareness of the potential risks to health and safety on all clients' properties.

Duties & Responsibilities

Project Stage:

● Effectively project-manage and streamline the flow of work of all assigned projects until handed over.
● Attend the necessary “hand-over” meetings to identify and understand the ‘conditions of  contract’ and ensure that the purchase order reflects the scope of the work. 
● Conduct design reviews to verify that the sales design complies with the project requirements, procurement budgets and installation method statements before it is  adopted.  
● Check through the water analysis, the mechanical/hydraulic and electrical engineering design requirements of the proposed system. 
● Establish an accurate personnel administration and record system and maintain these in compliance with QA Procedures. 
● Produce a Project Programme Schedule and other administrative documents for each project and issue these to the relevant people ensuring that the Programme is on schedule at all times and that conditions of contract are adhered to.  
● Monitor progress, prepare progress reports and attend progress meetings as required. 8. Ensure that all potential variations are identified, quantified and agreed with the clients’  agents in accordance with the Project Programme.  
● Obtain appropriate assistance and input from other people/departments in a timely  manner so as to meet the requirements of the Project Programme. 
● Prepare a “hand-over” pack for the Service Department and schedule system commissioning. 
● Carry post-project meetings as necessary with a view to improving performance.

Finance: 
● Review the Cost Sheet and necessary resources for the successful completion of the project. 
● Agree on the Cost Sheet and progress valuations with the client and liaise with the Finance  Manager to ensure that payment is being made by the client in accordance with the  Project Programme Schedule. 
● Procure cost-effective equipment in compliance with the agreed Project Programme,  terms and conditions and client specifications and ensure that goods and services are available on time. 
● Monitor the project for scope, time and budget variations and generate a ‘Variations  Engineering Cost Sheet’ for approval and signature by the client before work commences. 
● Prepare cost spreadsheets to determine the project value and margin.  6. Monitor, maintain and improve the project margin where possible without compromising technical quality or standards. 
● Sign off on purchase invoices. 
 

Customer Liaison: 

● Represent the Company on all matters relating to the project and control all related correspondence and documentation.
● Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
● Plan all site operations with the relevant organisations briefed on the technical, safety and timescale requirements of the project.
● Attend site meetings with the Client, Engineering Consultant and Subcontractor when required and issue the relevant follow-up minutes.
● Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive thorough operating training.
 

AutoCAD:

●  Produce accurate and legible Process Flow Schematic; P&ID and Plant Room Layout.
● Drawings to ensure that the equipment fits into the space provided with ample service access in accordance with Company Procedures and Work Instructions. 
● Manage the generation of all documentation in accordance with Company Procedures and Work Instructions and the required Project Programme. 
● Produce validation documentation which comprehensively tests the system supplied; i.e. Installation Qualification Protocols, Commissioning Sheets, and Operation ● Qualification  Protocols, in accordance with the required Project Programme. 
● Ensure that all validation documentation is correctly completed by the Company and the client and ensure that a copy is filed in-house. 
● Ensure that the ‘all water treatment system’ documentation and certification supplied by our suppliers and contractors is traceable to the equipment supplied. 
● Collate the ‘all water treatment system’ certification documentation into a presentable certification file and prepare the necessary quantity of copies for the client in accordance with the required Project Programme. 
● Collate the ‘all water treatment system’ O&M documentation into a presentable  Operator’s Manual and prepare the necessary quantity of copies for the client in  accordance with the required Project Programme. 
● Upon receipt of the Handover Certificate from the client, ensure that a copy of both the  Operator’s Manual and the Certification are available in-house.
 

Requirements And Core Competencies:

Flexibility: 
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.