Ireland Careers

Job Title: Service & Commissioning Engineer

Reports to: Field Service Manager

Job function: Deliver ‘Excellence every day’ to our customers Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within our Business Portfolio.


Requirements:

Education
● Electrical Qualification

Skills & Experience
● 2-3 years’ experience in Electrical and Mechanical work.
● Experience working as a Field Service Engineer.
● Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
● Have experience or willingness to write reports.
● An awareness of the potential risks to health and safety on all clients' properties.
● Experience working in the Pharmaceutical industry (desirable).


Duties & Responsibilities

Service & Commissioning
● Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
● To deliver “Service Excellence" and ensure customer satisfaction at all times.
● Maintain all records and appropriate paperwork with regard to client installations and work carried out. Create Service Reports for customer signature and complete all Company required paperwork on time.
● Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
● Participate in the On-Call Engineer Rota.
● Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
● Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
● Provide onsite briefings, tours, induction / training to customers and to colleagues.
● Comply with Departmental changes implemented to improve the operations of the Service Department.
● Provide telephone support as and when required.
● Review technical documentation and write technical reports accurately in English.
● Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety
● Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
● Ensure that all equipment and products are left in a safe manner for customers to use.
● Adhere to site rules and participate in site inductions as and when required.
● Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

Ad Hoc Duties
● Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
● Attend meeting and training events offsite which may require to be away from home overnight.
● Any other Ad Hoc duties as required.


Requirements And Core Competencies:

Flexibility: 
Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company.

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from Management, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and acts as a responsible team player to support colleagues and the best interests of the Company at all times.

IT Skills: 
To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

Continuous Improvement: 
To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

Policies & Procedures: To follow Company Directives and adhere to Company Policies and Procedures at all times.

Salary: €50,000 -  €52,000 per annum

Job Title: Project Engineer

Reports to: Projects Director

Job function: Chief Sales Officer   -  Pharma Div - Europe  
                           (the candidate will be a part of the European Life Sciences Team)


Requirements:

Education
● Degree in Mechanical or Chemical Engineering.

Skills & Experience
● Good understanding of pharma norms, regulations, GMP, GAMP, ASME BPE.

● Familiarity with Pharma pure fluid utilities including:
 - Softening
 - Reverse osmosis
 - Electrodeionisation
 - Purification
 - Multiple effect distillation
 - Pure steam generation
 - Storage and distribution of pure fluid utilities
 - Validation of pharma systems
● General understanding of waste water technologies.

● Ability to solve problems and meet project deadlines. 

● Ability to create P & I D drawings and write Functional design Specifications.

● Be cost-conscious and be able to critically analyse new and existing designs to generate cost reductions.

● Have experience of managing multiple projects and are familiar with using project plans.

● Have strong analytical, problem solving and decision making skills.

● Have excellent communication skills with the ability to communicate effectively with technical and non-technical disciplines.

● An awareness of the potential risks to health and safety on all clients' properties.

Duties & Responsibilities
Design Stage:

●Leads design of Pharma pure fluid utility requirements, ensuring:

 - Design meets pharma norms, regulations

 - In line with customer User Requirement Specification

 -  Participate in the evolution of the products and range of products

 -  Compliance with local health & safety regulations

Project Stage:
● Effectively project-manage and streamline the flow of work of all assigned projects until handed over.
● Attend the necessary “hand-over” meetings to identify and understand the ‘conditions of  contract’ and ensure that the purchase order reflects the scope of the work. 
● Conduct design reviews to verify that the sales design complies with the project requirements, procurement budgets and installation method statements before it is  adopted. 
● Check through the water analysis, the mechanical/hydraulic and electrical engineering design requirements of the proposed system. 
● Monitor progress, prepare progress reports and attend progress meetings as required. 8. Ensure that all potential variations are identified, quantified and agreed with the clients’  agents in accordance with the Project Programme. 

●  Ensure that all potential variations are identified, quantified and agreed with the clients' agents in accordance with the Project Programme.
● Obtain appropriate assistance and input from other people/departments in a timely  manner so as to meet the requirements of the Project Programme. 
● Prepare a “hand-over” pack for the Service Department and schedule system commissioning. 
● Carry post-project meetings as necessary with a view to improving performance.

Finance:
● Monitor the project for scope, time and budget.

● All variations to be approved by the client before work commences.
●Prepare cost spreadsheets to determine the project value and margin.  

●Monitor, maintain and improve the project margin where possible without compromising technical quality or standards. 
 

Customer Liaison:
● Represent the Company on all matters relating to the project and control all related correspondence and documentation.
● Carry out all client communications politely, professionally and courteously, promoting good relations and efficiency and delivering a professional approach at all times.
● Plan all site operations with the relevant organisations briefed on the technical, safety and timescale requirements of the project.
● Attend site meetings with the Client, Engineering Consultant and Subcontractor when required and issue the relevant follow-up minutes.
● Ensure that standard and special systems Operating Handbooks are issued to the client in accordance with the project timeframe and, where appropriate in larger systems, ensure that clients receive thorough operating training.

AutoCAD:
● Produce accurate and legible Process Flow Schematic; P&ID and Plant Room Layout.
● Drawings to ensure that the equipment fits into the space provided with ample service access in accordance with Company Procedures and Work Instructions. 
● Manage the generation of all documentation in accordance with Company Procedures and Work Instructions and the required Project Programme. 

Validation:
●  Produce validation documentation which comprehensively tests the system supplied; i.e. Installation Qualification Protocols, Commissioning Sheets, and Operation Qualification  Protocols, in accordance with the required Project Programme. 
● Ensure that all validation documentation is correctly completed by the Company and the client and ensure that a copy is filed in-house. 

● Ensure that the ‘all water treatment system’ documentation and certification supplied by our suppliers and contractors istraceable to the equipment supplied. 
● Collate the ‘all water treatment system’ certification documentation into a presentable certification file and prepare the necessary quantity of copies for the client in accordance with the required Project Programme. 
● Collate the ‘all water treatment system’ O&M documentation into a presentable  Operator’s Manual and prepare the necessary quantity of copies for the client in  accordance with the required Project Programme. 
● Upon receipt of the Handover Certificate from the client, ensure that a copy of both the  Operator’s Manual and the Certification are available in-house.

Requirements And Core Competencies:

Ownership & Accountability: 
To work efficiently and effectively and to take full ownership and accountability for the execution and delivery of the key responsibilities and tasks defined in this role and to seek direction and approval from the Engineering Manager, or appointed delegate, where required.

Professional Relationships: 
To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

Team-Player: 
To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

Continuous Improvement: 
To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

IT Skills: 
The Jobholder commits to continuous learning and the use of the latest IT equipment and software as required by the role.

Policies & Procedures: 
To follow Company Directives and adhere to Company Policies and Procedures at all times.

Flexibility:
To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Engineering Department.

Job location – Ireland but available to travel abroad upon business needs.

Salary: €65,000 -  €70,000 per annum

Job Title: Technical Services Engineer

Reports to: Technical Services Lead

Job function: To provide technical support as required to customers and colleagues, particularly to the Service, Sales and Projects Teams.

Requirements:

Education

● BEngTech (Engineering Systems Maintenance)

● MEng in Mechanical and Manufacturing Engineering

Skills & Experience
●Have excellent communication skills with the ability to communicate effectively with customers and colleagues.

● Ability to work under pressure in order to meet deadlines. 

● Have strong analytical, problem solving and decision making skills


Duties & Responsibilities

Technical Support:
● Provide technical support to external customers, VWT Ireland S&C Engineers and internal teams as required by the Head of Technical services

● Provide cover for the Technical Services team as required

● Identify spare parts and consumables for the Service Business Team and customers and generate the List of Spare Parts and Consumables for Company products as required

● Parts identifications to support the Field Service Team in the QOF process

● Parts identifications to support the Sales Team in the QOF process

● Creation of critical spare parts list

● Analyse client inquiries and utilise data for parts creation

Technical & Commercial Site Reviews:
● Support the delivery of technical training programmes for VWT Ireland customers (in-house, on-site or via digital media) covering water treatment theory, best practice, systems, products and services

● Assist with customer site audit administration as required

● Identify opportunities for additional revenue including site efficiency measures and audits to generate site reports for further discussion with the clients.

● Support with Quotation Order Forms (QOF’s) from the Service Engineers.

Documentation Control:
●Provide the technical data required in the preparation of customer service contracts.

● Collaborate with, and provide technical support to, the Technical Support Engineer to prepare risk assessments and method statements, as required.

● Generate Calibration Certificates resulting from Service Reports.

● In conjunction with the Senior Technical Services Executive, organise Technical Service Manuals to coincide with the release of new products or changes to current products.

● Support the PQMC Process as directed by management

● Assist in the generation of company documentation as required.

● Digital Services (remote monitoring system)

     - Monitoring and review of digital services platform

     - Attend weekly meetings

     - Raise tickets as required

General:
●Assist in the preparation and issue proposals for site refurbishments in accordance with Engineering Department Procedures.

●Assist in project handovers to the service department as directed by management.

●Adhere to Company Standard Operating Procedures (SOPs) and ISO Regulations.

●Comply with Health & Safety obligations and regulations.

●Safeguard and maintain relevant Company equipment.

●Travel from time to time within Ireland and overseas.

● Demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

●An ability to multitask is essential to this role



Requirements And Core Competencies:
 

●Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction / approval from management where required.

●Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

●Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

●Continuous Improvement - To commit to the on-going success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

●IT Skills - To commit to continuous learning and the use of the latest IT equipment and software as required by the role.

●Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

●Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.

Salary: €32,000 -  €36,000 per annum

Job Title: Digital Services Technician

Reports to: Technical Services Lead

Job function: Responsible for developing, implementing, and maintaining digital systems and services, ensuring they meet the needs of the organisation and its customers.

Requirements:

Education

● BSc in Engineering, Technology or equivalent

Skills & Experience
● Have excellent communication skills with the ability to communicate effectively with customers and colleagues.
● Ability to work under pressure in order to meet deadlines. 
● Have strong analytical, problem-solving solving and decision-making skills.
● Familiarity with programmable logic controllers (PLC’s).
● Understanding of Cyber Security.


Duties & Responsibilities

Digital Services:
● Installation and commissioning of Hubgrade products at customer sites or remotely.
●Monitor and maintain digital platforms, troubleshooting and resolving software or connectivity issues.
●Apply industry best practices to optimise system performance, reliability, and security.
●Schedule and conduct meetings with customers to discuss cyber security considerations.
●Maintain and strengthen relationships with existing customers, identifying opportunities for upselling or service expansion.
●Continuously learn about our technologies and products.
●Site visits to review Hubgrade performance analytics with customers.
 

Technical Support & Admin:
● Provide technical assistance and remote support to external customers as needed.
●Generate, analyse and present technical and performance reports to internal teams and clients.
●Take full ownership of your schedule, ensuring efficient time management and responsiveness.
●Participate in monthly meetings with the European Digital Services Team to align on strategy, share updates, and contribute to service improvement initiatives.

Ad Hoc Duties:
●You may be required to travel overseas on business, training or related business occasionally.
●Any other Ad Hoc duties as required.



Requirements And Core Competencies:
 

●Ownership & Accountability - To work efficiently and effectively and to take full ownership and accountability for resolving all customer account commercial queries and to seek direction/approval from management where required.

●Professional Relationships - To maintain strong and professional relationships with customers and colleagues, and to deliver excellent service to both to the very best of your abilities at all times.

●Team Player - To proactively contribute to the Company’s success and act as a responsible team player to support colleagues and the best interests of the Company at all times.

●Continuous Improvement - To commit to the ongoing success of the Company and undertake to actively identify and deliver continuous improvement and growth within the Company.

●Policies & Procedures - To follow Company Directives and adhere to Company Policies and Procedures at all times.

●Flexibility - To demonstrate a flexible approach to working hours in order to cope with urgent situations and an unexpected workload as well as a willingness to undertake the additional duties which may be required from time to time by the Company to ensure the efficient and effective operation of the Service Department.
 

Salary: €35,000 -  €38,000 per annum